Customer Success Associate
1 week ago
Who are we, you ask?
Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to make them completely ready to crack the toughest interviews. You could think of us as “the everything store” for career transitions and interview skill development.
How do we do that, you ask?
- We have a structured way of helping folks crack interviews-
- Career accelerator course
- End to end courses + platform
- More than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies.
- And guess what, to date, we have trained 15000+ engineers
- What’s more exciting is- we are completely remote, and we are hiring the best people we can find regardless of geo.
Sounds interesting? Then here’s some more information about the role
Role Overview
- Assisting students to complete - Onboarding formalities Welcoming each student on call before the batch start date.
- Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.
- Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
- Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.
- Communicating to students via calls, email, direct message, video, or a mix of communication strategies.
- Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.
- Serve as the single point of contact for all students queries and concerns
Preferred Qualifications:
- 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.
- Experience building out and tracking information in Excel and/or data collection.
- Experience working in operations, performance coaching, and/or program management is a plus.
- Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)
-
Associate - Customer Success
5 months ago
Delhi, India Instantpay India Ltd Full timeA customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
-
Associate - Customer Success
5 months ago
Delhi, India Instantpay India Ltd Full timeA customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
-
Customer Success Associate
3 months ago
Hari Nagar, Delhi, Delhi, India Lazo Store Full timePosition: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...
-
Associate - Customer Success
5 months ago
Delhi, Delhi, India Instantpay India Ltd Full timeA Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
-
Customer Success Associate
2 months ago
Hari Nagar, Delhi, Delhi, India Lazo Store Full timePosition: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...
-
Customer Success Associate
5 months ago
Delhi, Delhi, India Surepass Technologies Full timeJob Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...
-
Customer Success Associate Technical
3 weeks ago
Delhi, Delhi, India Wobot Full timeCustomer Success Associate TechnicalWe are seeking a highly motivated and experienced Customer Success Associate Technical to join our team at Wobot. As a key member of our customer success team, you will be responsible for owning relationships with assigned clients, ensuring a positive customer experience, and analyzing potential issues related to customer...
-
Customer Success Associate
4 weeks ago
Delhi, Delhi, India ELT Corporate Private Limited Full timeAbout the Role:ELT Corporate Private Limited is seeking a skilled Customer Success Associate to join our team in New Delhi. As a key member of our regulatory consulting team, you will play a crucial role in building and maintaining relationships with our B2B clients, ensuring their satisfaction and success with our services.Key Responsibilities:Client...
-
Customer Success Associate Technical
4 weeks ago
Delhi, Delhi, India Wobot Full timeJob SummaryAs a Customer Success Associate Technical at Wobot, you will be responsible for owning relationships with assigned clients, including onboarding, implementation, and training. You will monitor accounts to ensure a positive customer experience with our products or services, analyzing potential issues and channeling them internally for a faster...
-
Customer Success Associate
5 months ago
Delhi, India iDesign.Market Full time**About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...
-
Customer Success Representative
3 weeks ago
Delhi, Delhi, India Feufo Inc Full timeJob Title: Customer Success RepresentativeAbout the Role:Feufo Inc is seeking a highly skilled Custimer Success Representative to join our team. As a Customer Success Representative, you will be responsible for ensuring the successful onboarding and implementation of our software solutions for our clients. This is a key role, and you will be working closely...
-
Customer Support Specialist
1 month ago
Delhi, India Customer Compass Full timeJob Title :Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...
-
Customer Success Associate
4 weeks ago
Delhi, Delhi, India ELT Corporate Private Limited Full timeAbout the Role:We are seeking a highly motivated and organized Customer Success Coordinator to join our team at ELT Corporate Private Limited. As a key member of our regulatory consulting team, you will play a crucial role in building and maintaining relationships with our B2B clients, ensuring their satisfaction and success with our services.Key...
-
Customer Success Associate
3 days ago
delhi, India BeatRoute Full timeBeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level. Worldwide Retail & Distribution businesses such as Consumer Goods face...
-
Customer Success Associate
3 days ago
Delhi, India BeatRoute Full timeBeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...
-
Customer Success Associate
6 months ago
Delhi, Delhi, India Srishti Femcare Clinic Full timeWe are looking for a Customer Success Representative who can engage with our clients both in-person and through tele-calling. **Key Responsibilities** - Conduct in-person interactions and tele-calling to engage potential clients and showcase the value of our services. - Provide empathetic guidance and information about our women's health programs. -...
-
Customer Success Specialist
3 weeks ago
Delhi, Delhi, India Wobot Full timeWe are seeking a skilled Customer Success Associate Technical to join our team at Wobot. As a key member of our customer success team, you will be responsible for owning relationships with assigned clients, ensuring a positive customer experience, and analyzing potential issues related to customer accounts. You will work closely with other departments to...
-
Customer Success Associate Technical
4 weeks ago
Delhi, Delhi, India Wobot Full timeJob SummaryWe are seeking a skilled Technical Customer Success Specialist to join our team at Wobot. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key ResponsibilitiesOwn the relationship with assigned clients,...
-
Client Success Associates
5 months ago
Delhi, Delhi, India Perfect eLearning Full timeJob Title: CLIENT SUCCESS ASSOCIATES Job location: Delhi About the company: We are India’s only legal tech startup assisting clients in financial distress. Lawyer Panel is steered by experienced entrepreneurs from IIT, IIM, and MIT USA. We are a team of 200+ professionals with 10 offices in 7 cities. We have 3 offices in Delhi-NCR and are among the...
-
Customer Success Associate
2 weeks ago
Delhi, India Interview Kickstart Full timeWho are we, you ask?Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...