Customer Care Representative

3 weeks ago

Kolkata, India Innover Digital Full time
Job Information

Date Opened

08/29/2025

Job Type

Full time

Industry

IT Services

State/Province

West Bengal

Zip/Postal Code

City

Kolkata

Country

India

About Us

At Innover, we endeavor to see our clients become connected, insight-driven businesses. Our integrated Digital Experiences, Data & Insights and Digital Operations studios help clients embrace digital transformation and drive unique outstanding experiences that apply to the entire customer lifecycle. Our connected studios work in tandem to reimagine the convergence of innovation, technology, people, and business agility to deliver impressive returns on investments. We help organizations capitalize on current trends and game-changing technologies molding them into future-ready enterprises.

Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises.

Experience Required

1 + Year

Job Description

JD – Frontier PTS CSR

We are hiring for Customer Support Representative (For a Technical Process)

Technical Troubleshooting Experience is a Must

At Innover, a Technical Support Representative has a crucial responsibility to deliver timely, accurate and

professional customer service and technical solutions to all our clients. This vital position requires an action oriented, flexible problem-solver who will assist customers in tracking their orders, raising invoices etc. Associates

communicate with customers primarily through phone calls and utilize a variety of software tools to come up with

effective solutions in a quickly manner.

Education: Minimum qualification required is 12th standard.

Shift: Night/Rotational Shifts

Experience: Minimum 1 Year in International Voice Process (Technical Process Exp)

Work Mode: 5 Days Work From Office (Home Pick & Drop provided)

Mandatory Skills:

  1. Technical Troubleshooting

  2. Router Troubleshooting

  3. Internet/Broadband Troubleshooting

Responsibilities:

 Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.

 Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate

prioritization of tasks as assigned.

  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to maintain calm neutral voice in highly escalated situation

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