Customer Care Representative

12 hours ago


Kolkata West Bengal, India Innover Full time

**Job Information**:
Date Opened
- 01/20/2025

Job Type
- Full time

Industry
- IT Services

State/Province
- West Bengal

Zip/Postal Code
- 700090

City
- Kolkata

Country
- India

**About Us**:
Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises.

JD:

- Responding to customer inquiries and technical issues via phone.
- Diagnosing and troubleshooting technical problems with software and network systems.
- Guiding customers through step-by-step solutions, both remotely and over the phone.
- Documenting customer interactions, including problem descriptions, troubleshooting steps taken, and solutions provided.
- Collaborating with other team members and higher-level technical support teams when escalation is necessary.
- Ensuring timely and accurate resolution of customer issues while maintaining a high level of customer satisfaction.
- Educating customers on product features and best practices to enhance their overall experience.
- Keeping abreast of industry trends, technology updates, and product developments to provide up-to date technical assistance.
- Contributing to the creation and improvement of internal knowledge base resources.



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