Customer Service Representative

2 days ago

Kolkata, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

This process is for a leading ecommerce brand

Schedule: 6 day working

**Principal Duties & Responsibilities**:

- The customer support representatives will answer daily customer correspondence through voice methods.
- These call centre representatives provide order assistance and product information in an efficient and professional manner.
- Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements
- Only weekly off provided during first 3-6 months (probationary period)

**Who all can apply?**
- Good English communication skills required
- Graduates having 1 year customer service experience must
- Comfortable in rotational shifts 24*7 and Rotational offs
- People looking for customer service representative, customer care executive, customer support executive, customer care specialist, customer support representative, customer relations representative, call center representative, bpo executive, front desk agent, guest service agent, customer success manager, personal banker, virtual assistant, customer service manager, customer specialist, customer care manager, customer service analyst, support specialist, support associate, customer representative, customer assistant can also apply
- Rounds:
1. Application process on Indeed **followed by English verbal assessment received from Indeed (must)**
2. HR interview
3. Ops round
4. Versant

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- fluent Hindi (required)
- fluent English (required)

Work Location: On the road

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