Customer Service

2 days ago

Kolkata, India All Silks Designers Pvt Ltd Full time

Keeping customers happy is a critical part of any strategy for business growth. And central to that effort are your frontline customer service representatives. The ability to actively listen to customers when they relay issues or complaints and then to develop creative solutions are essential skills — and not always easy to find.

**Customer Service Representative Job Responsibilities**:

- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

**Customer Service Representative Qualifications / Skills**:

- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking

**Job Types**: Full-time, Regular / Permanent

Pay: From ₹10,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kolkata - 700029, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Why should we hire you?

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9836021888

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