Customer Service

2 weeks ago

Kolkata, India All Silks Designers Pvt Ltd Full time

Keeping customers happy is a critical part of any strategy for business growth. And central to that effort are your frontline customer service representatives. The ability to actively listen to customers when they relay issues or complaints and then to develop creative solutions are essential skills — and not always easy to find.

**Customer Service Representative Job Responsibilities**:

- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

**Customer Service Representative Qualifications / Skills**:

- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking

**Job Types**: Full-time, Regular / Permanent

Pay: From ₹10,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kolkata - 700029, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Why should we hire you?

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9836021888

  • Customer Service Advisor

    2 weeks ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work from home Schedule: -...

  • Customer Service

    7 hours ago

    Kolkata, India Ghost Research Solutions Full time

    Job Title: Customer Service Requirement: - Good communication and interpersonal skills - Convincing skills - Understanding the need of the client - Two-wheeler and DL(preferable) Responsibility: - Convince the customer for the services - Meeting the needs of the customer - Complete a financial analysis with clients Shift: Mon-Sat(10am-7pm) **Job...

  • Customer Service

    1 week ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience.About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies...

  • Customer Service

    1 week ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience.About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies...

  • Customer Service

    2 weeks ago

    Kolkata, India ADIBA INFOTECH PVT. LTD. Full time

    Take ownership of customer issues Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teams Communicate and coordinate effectively with internal departments Maintain customer database **Knowledge area** : Fluency in English and graduate - **Freshers will be preferred. It's an inbound process, not a...

  • Customer Service

    4 weeks ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience.About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies...

  • Customer Service

    4 weeks ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience. About NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training...

  • Customer Service

    4 weeks ago

    Kolkata, West Bengal, India NIIT Full time

    Note - This is for only Freshers to 1 year experience.About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies...

  • Customer Service Representative

    2 days ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 1,30,000 - ₹ 1,80,000

    Job Title:Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.About the Role:This is an excellent opportunity for someone who is passionate about helping others and wants to build a successful career in...

  • Customer Service Specialist

    4 days ago

    Kolkata, West Bengal, India NIIT Full time

    Job Alert: Customer Service Associate (US Process)Location: KolkataExperience Level: FresherAbout the RoleWe are seeking enthusiastic and talented professionals with a positive attitude to join our team as Customer Service Associates. In this role, you will be the first point of contact for our clients, ensuring every interaction is handled with care and...