Operations Support Executive

3 weeks ago

Mumbai, India Liberis Full time
About Us:

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.

Before all else, Liberis is a technology company, connecting finance with small businesses.

We use data to help partners understand their customers' real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision.

Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.

Liberis and Blenheim Chalcot

Liberis was founded and is backed by Blenheim Chalcot, the UK's leading digital venture builder. This powerful partnership provides us with a unique advantage, combining our fintech agility with the strategic support and deep expertise of a company renowned for building and scaling disruptive digital businesses. As a key part of the Blenheim Chalcot portfolio, we benefit from a vibrant ecosystem of collaboration and innovation, placing us at the forefront of the embedded finance revolution.

The Role:

As Operations Support Executive, you'll provide essential back-office support that keeps our customer-facing teams running smoothly. You'll own administrative and help us spot ways to simplify processes. Your work ensures our merchants enjoy a friction-free experience.

What you'll be doing:
  • Manage a variety of operational and administrative tasks to support the Customer Operations team.
  • Run customer and business credit reports, and review submitted documents to ensure they are complete and satisfactory before moving forward with submissions.
  • Process payment adjustments and other changes with a high level of accuracy.
  • Liaise with internal teams (Sales, Treasury) to close gaps and keep workflows running smoothly.
  • Spot opportunities to automate or streamline tasks and share ideas for operational improvements.
  • Uphold Liberis values - open, interested, proactive and bright - in every interaction.
What we think you'll need:
  • Previous experience in an operations, administrative, or back-office role - ideally in financial services or fintech (though not essential).
  • Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment.
  • Strong attention to detail and a proactive approach to problem-solving.
  • Comfortable working with data and numerical information in Excel to support investigations and reporting.
  • Skilled in using modern business tools (Salesforce or similar CRM/ops systems).
  • Collaborative mindset and a genuine interest in helping colleagues succeed.

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