AGM Business Excellence

4 weeks ago

Bengaluru, India Golden Opportunities Full time

Job Overview - The role of Associate General Manager (AGM) in the Payer (Insurance) domain encompasses leadership, strategic oversight, and operational excellence.

Key Responsibilities -

  • Quality Assurance - Ensure Program Quality objectives and SLAs are met.
  • Ensure Program Quality measurements are reflective of Quality levels perceived by the client Value Creation - Deliver tangible value to the clients thru.
  • Process Reengineering, Transformation projects leveraging Digital capability (Automation, Analytics, etc.).
  • Cross geo/cross tower projects.
  • Drive client specific initiatives.
  • Efficiency Improvement - Reduce cost of operations, reduce cost of quality, improve productivity, Optimize Spans & Ratios, Utilization Improvement, Speed to Proficiency - Learning curve reduction.
  • Delivery Excellence
  • Improve process capability, improve end to end service delivery processes, Build and leverage Continuous Improvement, Meet SLA commitments, Lead and manage Interventions.
  • People Management
  • Ensure employee engagement thru strong people connect and managing grievances with the help of HRBP and leadership team as appropriate.
  • Drive team upskilling initiatives. Ensure appropriate staffing and back up plans to ensure business continuity Client relationship
  • Manage client conversations w.r.t. Quality and Continuous Improvement.
  • Periodically present value-adds in business reviews.
  • Manage and drive client satisfaction improvement projects and key actions.

Skills & Attributes -

  • Master's in business administration or any post-graduation will be an advantage.
  • Around 12 to 20 years, with approx. 10+ years of BPO experience.
  • Experience in US healthcare BPO is necessary
  • Candidates with stability preferred in terms of previous job changes.
  • Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/Automation
  • Work experience in MNCs or reputed organizations will be an added advantage.
  • Certified Six Sigma Black Belt from reputed institutes/companies.

Contact Person - Priya Srinivasan

Email-

  • AGM Business Excellence

    1 week ago

    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Overview - The role of Associate General Manager (AGM) in the Payer (Insurance) domain encompasses leadership, strategic oversight, and operational excellence.Key Responsibilities -Quality Assurance - Ensure Program Quality objectives and SLAs are met.Ensure Program Quality measurements are reflective of Quality levels perceived by the client Value...

  • AGM- International Business Development

    2 weeks ago

    Bengaluru, Karnataka, India Uberlife Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role- AGM- International Business development- LATAM; East Europe / Russia CISCompany- A leading Biopharmaceutical CompanyLocation- BangaloreReporting To- VP- BDRoles and ResponsibilitiesThis role requires a dynamic individual with excellent analytical skills, strategic thinking, and the ability to manage complex projects and partnerships across...

  • AGM Business Excellence

    4 weeks ago

    Bengaluru, India Golden Opportunities Full time

    Job DescriptionJob Title - AGM - Payer Insurance Job Overview -The role of Associate General Manager (AGM) in the Payer (Insurance) domain encompasses leadership, strategic oversight, and operational excellence. Key ResponsibilitiesQuality Assurance - Ensure Program Quality objectives and SLAs are met. Ensure Program Quality measurements are reflective of...

  • AGM Business Excellence

    1 week ago

    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job DescriptionJob Title - AGM - Payer InsuranceJob Overview -The role of Associate General Manager (AGM) in the Payer (Insurance) domain encompasses leadership, strategic oversight, and operational excellence.Key ResponsibilitiesQuality Assurance - Ensure Program Quality objectives and SLAs are met. Ensure Program Quality measurements are reflective of...

  • Sr Manager/AGM

    1 week ago

    Bengaluru, Hyderabad, Mumbai, New Delhi, India Bgps Management Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Dear All, Looking for a Sr Manager/AGM - Business Development for UPS Product line at Bangalore, Hyderabad, Mumbai and Delhi location. Anyone with B.E/B.Tech along with 10-15 yrs of experienc can apply for this position.

  • Npd Agm

    1 week ago

    Bengaluru, Karnataka, India Sansera Engineering Full time

    Are you an experienced leader in the field of new product development (NPD) looking for an exciting new opportunity? Look no further! Sansera Engineering is currently seeking a highly motivated and skilled individual to join our team as the NPD AGM (Assistant General Manager) to lead our NPD department. As the NPD AGM at Sansera Engineering, you will be...

  • Npd Agm Quality

    1 week ago

    Bengaluru, Karnataka, India Sansera Engineering Full time

    Are you looking for a challenging and rewarding career opportunity in the field of quality management? Do you have a passion for driving continuous improvement and delivering exceptional products to customers? If so, then Sansera Engineering has the perfect job for you. We are currently seeking a highly motivated and experienced individual to join our team...

  • Agm - Training & Licensing

    2 days ago

    Bengaluru, Karnataka, India Star Air Full time

    **Job Location** - BANGALORE HO **Areas of interest** - OPERATIONS **Job Type** - Professional **Job ID** - SA-J520 **Minimum requirements** **Key Responsibilities** The Assistant General Manager (AGM) for Training and Licensing is responsible for overseeing the training programs and licensing requirements for current staff. This role ensures that all...

  • Agm Fp

    2 days ago

    Bengaluru, Karnataka, India Sapwood Ventures Pvt.Ltd. Full time

    We are hiring for one of our reputed manufacturing client. Position - AGM (FP&A) Location - Devanahalli, Bangalore Reports To: Director, Finance **Purpose of Job**: - Financial Planning Budget, Long term plan, forecast etc. - Financial Reporting MIS, Variance Analysis etc. - Profitability and Other Financial Analysis. - Project/Product Costing - Banking &...

  • Agm Operations

    1 week ago

    Bengaluru, Karnataka, India Truww Full time

    Position Overview: We are seeking a dynamic and experienced individual to join our team as an Associate General Manager - Operations. The AGM Ops will play a critical role in leading and managing our Operations team, ensuring the successful delivery of projects while adhering to schedules, client requirements, business goals, and design standards. Roles...