
AGM Business Excellence
1 week ago
Job Description
Job Title - A
GM - Payer Insurance
Job Overview -
The role of Associate General Manager (AGM) in the Payer (Insurance) domain encompasses leadership, strategic oversight, and operational excellence.
Key Responsibilities
Quality Assurance - Ensure Program Quality objectives and SLAs are met. Ensure Program Quality measurements are reflective of Quality levels perceived by the client
Value Creation - Deliver tangible value to the clients thru. Process Reengineering, Transformation projects leveraging Digital capability (Automation, Analytics, etc.). Cross geo/cross tower projects. Drive client specific initiatives
Efficiency Improvement - Reduce cost of operations, reduce cost of quality, improve productivity, Optimize Spans & Ratios, Utilization Improvement, Speed to Proficiency �Learning curve reduction
Delivery Excellence - Improve process capability, improve end to end service delivery processes, Build and leverage Continuous Improvement, Meet SLA commitments, Lead and manage Interventions
People Management - Ensure employee engagement thru strong people connect and managing grievances with the help of HRBP and leadership team as appropriate. Drive team upskilling initiatives. Ensure appropriate staffing and back up plans to ensure business continuity
Client relationship - Manage client conversations w.r.t. Quality and Continuous Improvement. Periodically present value-adds in business reviews. Manage and drive client satisfaction improvement projects and key actions.
Skills & Attributes
Master's in business administration or any post-graduation will be an advantage.
Around
12
to 20 years, with approx. 10+ years of BPO experience
Experience in US healthcare BPO is necessary
Candidates with stability preferred in terms of previous job changes
Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/Automation
Work experience in MNCs or reputed organizations will be an added advantage.
Certified
Six Sigma Black Belt
from reputed institutes/companies.
Skills Required
RoleAGM Business Excellence - Healthcare Insurance (Payer)
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Post Graduate
Employment TypeFull Time, Permanent
Key Skills
- INSURANCE - PAYER
- REVENUE CYCLE MANAGEMENT
- SIXSIGMA
Other Information
Job CodeGO/JC/1087/2025
Recruiter NamePriya Srinivasan
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