AGM Business Excellence

4 weeks ago

Bengaluru, India Golden Opportunities Full time

Job Description
Job Title - A
GM - Payer Insurance

Job Overview -
The role of Associate General Manager (AGM) in the Payer (Insurance) domain encompasses leadership, strategic oversight, and operational excellence.

Key Responsibilities
Quality Assurance - Ensure Program Quality objectives and SLAs are met. Ensure Program Quality measurements are reflective of Quality levels perceived by the client

Value Creation - Deliver tangible value to the clients thru. Process Reengineering, Transformation projects leveraging Digital capability (Automation, Analytics, etc.). Cross geo/cross tower projects. Drive client specific initiatives

Efficiency Improvement - Reduce cost of operations, reduce cost of quality, improve productivity, Optimize Spans & Ratios, Utilization Improvement, Speed to Proficiency �Learning curve reduction

Delivery Excellence - Improve process capability, improve end to end service delivery processes, Build and leverage Continuous Improvement, Meet SLA commitments, Lead and manage Interventions

People Management - Ensure employee engagement thru strong people connect and managing grievances with the help of HRBP and leadership team as appropriate. Drive team upskilling initiatives. Ensure appropriate staffing and back up plans to ensure business continuity

Client relationship - Manage client conversations w.r.t. Quality and Continuous Improvement. Periodically present value-adds in business reviews. Manage and drive client satisfaction improvement projects and key actions.

Skills & Attributes
Master's in business administration or any post-graduation will be an advantage.

Around
12
to 20 years, with approx. 10+ years of BPO experience

Experience in US healthcare BPO is necessary

Candidates with stability preferred in terms of previous job changes

Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/Automation

Work experience in MNCs or reputed organizations will be an added advantage.

Certified
Six Sigma Black Belt
from reputed institutes/companies.

Skills Required
RoleAGM Business Excellence - Healthcare Insurance (Payer)

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Post Graduate

Employment TypeFull Time, Permanent

Key Skills

  • INSURANCE - PAYER
  • REVENUE CYCLE MANAGEMENT
  • SIXSIGMA

Other Information

Job CodeGO/JC/1087/2025

Recruiter NamePriya Srinivasan

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