Team Leader
3 days ago
Job Summary:
We are looking for an experienced and result-oriented Team Leader with a strong background in BPO and Tele calling. The role involves supervising a team of tele callers, driving performance, ensuring process compliance, and maintaining excellent client and customer relationships.
Key Responsibilities:
- Lead, manage, and motivate a team of tele callers to achieve daily/weekly/monthly tasks.
- Monitor team performance and provide regular feedback, coaching, and mentoring.
- Handle escalated customer queries and resolve issues effectively.
- Prepare performance reports and share updates with management.
- Ensure adherence to scripts, quality standards, and company policies.
- Conduct regular team meetings, training sessions, and knowledge-sharing activities.
- Allocate tasks, schedule shifts, and manage team attendance.
- Drive team productivity while maintaining high customer satisfaction.
- Identify process gaps and suggest improvements for better efficiency.
Requirements:
- Graduate or equivalent qualification preferred.
- 2–4 years of experience in BPO/tele calling, with at least 1 year in a team leader or supervisory role.
- Strong communication, leadership, and people-management skills.
- Ability to handle pressure and meet deadlines.
- Proficiency in MS Excel/CRM tools for reporting and data management.
- Problem-solving and decision-making abilities.
Job Types: Full-time, Permanent
Pay: ₹25, ₹45,000.00 per month
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