International Customer Service

4 weeks ago


bangalore, India Lumen Technologies Full time

About LUMEN

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, : /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

Top Skill Qualification Requirements

1. Have 1-5 years of Call Center/Customer Service experience(Chat, Voice & Email.).

2.Flexible to work in US Shifts.

3. Have strong English proficiency with solid written and verbal communication skills.

4. Ability to conduct the initial triage of incoming requests to resolve customer order questions, and inquiries.

5. Be comfortable communicating with customers over the phone, email, and/or online chat. Have the ability to remain calm and helpful even when dealing with difficult situations. Demonstrate ability to listen competently, collect relevant customer order/inquiry information, build rapport, and respond to customers in a compassionate & professional manner.

Other Desired Skill Qualification Requirements

• Ability to manage transactional intent queues to support order service, scheduling and status inquiries, billing and payment inquiries, customer and account inquiries, and phone and/or network outage inquiries.

• Ability to work towards key performance indicators, high quality management, and contact routing and other general reporting services.

• Monitor Email cases and Chat inquiries and respond to each.

• Take inbound and make outbound calls to resolve and/or route customers across service delivery workgroups.

• Identify, define, and summarize causes of order delays/inquiries and determine the appropriate solution owner.

• Work with a sense of urgency, and within policy compliance, to resolve order constraints that delay customer order delivery.

• Provide end-to-end resolution management ensuring the customer’s issue is fully resolved for all requests.

• Support closed loop feedback to product, sales, service delivery, technology, and operations teams on customer engagement.

• Route customer cases and inquiries to higher tiers of support if the said cases and inquiries are beyond Tier 1 scope.


  • Senior Manager

    1 week ago


    bangalore, India Antal International Full time

    Job Description Position Title Senior Manager - Customer Service Reports to Director & Head – D2C Ecommerce Location Bangalore, India Position Summary & Key Objectives The role requires to manage customer support team and liaise with internal stakeholders across sales, operations, cataloguing, finance and merchandising to...


  • bangalore, India Mouser Electronics Full time

    JOB DESCRIPTION Title: Customer Service Manager Location: India Customer Service Managers are responsible for managing, developing and evaluating daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Establishes and maintains effective...


  • bangalore, India Calix Full time

    Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Responsibilities and Duties:             Support senior team members by pulling necessary information required to deliver customer facing...


  • bangalore, India CONNECTING 2 WORK Full time

    Job Description Min experience of 3 years in customer service Proven track record of handling difficult client situations over the years Proven track record of streamlining and optimizing customer service workflows Proven track record of guiding peers and juniors in customer service Excellent English communication skills (verbal and...


  • bangalore, India Mouser Electronics Full time

    Title: Customer Service Team Lead Customer Service Team Lead is responsible for managing daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Manages assigned Customer Service office with integrity and ethical business practices, and in...


  • bangalore, India NI Full time

    The Staff Customer Service Specialist (Staff CSR) will be part of our Shared Service Centers across the globe, providing services & support to our customers. A Staff CSR will be responsible for managing customer orders, product returns, quotations, outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking and post...


  • bangalore, India Waters Corporation Full time

    Responsibilities This role as INTERN Service Support Specialist is intended for beginners, fresh from colleges, has intention to learn and lean on scientific and development carrier in health and life sciences organization like Waters Corporation, however candidates have some amount of experience on any service field also considered. ...


  • bangalore, India Syniverse Full time

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...


  • bangalore, India Sagar Solution Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...


  • bangalore, India Aadhi Consulting Services Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Attending training...

  • Customer Service

    4 weeks ago


    Bangalore, India NatWest Group Full time

    Join us as a Customer Service & Operations Delivery ManagerTake on a new role, where you’ll be overseeing key projects and working closely with others to deliver strategic platform deploymentsYou’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate...


  • bangalore, India Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...


  • bangalore, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • German Language

    7 days ago


    bangalore, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview A Day in the Life of a TE German Customer Service Specialist : Delivers an extraordinary customer experience by technically advising customers on TE products, services,...


  • bangalore, India Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...


  • bangalore, India Cresc Datasoft Pvt. Ltd. Full time

    Job Position: Customer Service Executive We currently have an excellent opportunity for a Customer Service Executive (Only Female) to join our team. Job Description / Responsibilities The CS executive is responsible to interact between the customers, sales team, warehouse and other entities involved in US Apparel/Garment supply chain process. ...

  • Service Desk Analyst

    3 weeks ago


    bangalore, India HARMAN International Full time

    HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the...


  • bangalore, India Jobee Fie Full time

    Overview: The CustomerService Associate plays a crucial role in ensuring customersatisfaction and fostering positive relationships between thecompany and its clients. They are the first point of contact forcustomers providing assistance resolving inquiries and ensuring aseamless customer experience.KeyResponsibilities: Respond to customerinquiries via phone...

  • Customer Service

    4 weeks ago


    bangalore, India Arin Consultancy Private Limited Full time

    Function : Customer Service & Operations Position Title : Assistant Manager Location : Bangalore Qualifications: Graduation in any discipline NISM MF certification mandatory Work Experience (highlight) : At least 3 – 4 years of prior mutual fund experience in handling investor / customer services related activities ...


  • bangalore, India Bitgo Full time

    Responsibilities: Maintain a high bar for client experience by setting an example through performance and work ethic  Conduct video calls with customers to assist them with transactional activities such as onboarding, and resolving issues. Provide personalized assistance and guidance to customers, ensuring their needs are met promptly and...