Service Support Specialist Intern
2 months ago
Responsibilities
This role as INTERN Service Support Specialist is intended for beginners, fresh from colleges, has intention to learn and lean on scientific and development carrier in health and life sciences organization like Waters Corporation, however candidates have some amount of experience on any service field also considered. Successful candidates will be trained on Chromatographic Principles, like basics HPLC, UPLC, MS and Empower application. This intern role will have a minimum period of 6 months, and to the maximum of 18 months. Successful Candidates will work with existing GSS Team based in Bangalore India, to learn of the workflows and business system like Compass. Provides technical support on day to day for global service organization, internal customer technical support groups and repair department. Technical support includes assistance with operation, troubleshooting, maintenance of Waters products and technologies. Test and evaluate customer instruments as required within the scope of Service Support Maintains the instruments, software, servers necessary for the day-to-day operations. Replicate the customer reported issues at Waters Labs and establish the root cause. Receiving, Logging, Document Customer Calls, interactions and transactions. Complete follow up system transactions (Ticket Procedures, Reports etc.,) Receive direct calls from customers, document in Waters Customer databases, take remote sessions to understand customer issues and resolve real time. Issuing documents to be used during installations, service visits and training in collaboration with the User Experience Customer Satisfaction Group
Qualifications
At Waters, we view the internship program as a mutually beneficial opportunity designed to equip students real world experience, while learning from industry leaders in their functional area of choice. Our goal is that an internship at Waters will enable you to build your network as an early career professional, fast tracking your future career prospects and setting you up for success in the job market. A few key attributes we are seeking in intern candidates include:
Curiosity: Individuals across the organization are passionate about working with, and developing students who have a passion for their subject area and a knack for problem solving.
Courage: We admire individuals who challenge the status quo, take on leadership roles, and embrace challenges outside their comfort zones.
Compassion: We expect our team members to embody empathy in their work, fostering ethical professionalism, collaboration, active listening, and a commitment to continuous learning and growth.
Qualifications specific to this role:
A Bachelor’s degree in related technology or equivalent with or without previous experience
Exposure to data software related to life sciences products, like chromatograhic data software used for analytical measuremnts is added advantage for this role A candidate who is on final semester and looking for Industrial exposure Please ensure that you will be near to the location to which you are applying as in-person engagement will be required for this role-
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