Customer Service

2 months ago


bangalore, India Arin Consultancy Private Limited Full time

Function : Customer Service & Operations

Position Title : Assistant Manager

Location : Bangalore

Qualifications:

Graduation in any discipline NISM MF certification mandatory

Work Experience (highlight) :

At least 3 – 4 years of prior mutual fund experience in handling investor / customer services related activities

Core Purpose of the Role :

Handling investor / customer related queries / complaints Managing RTA including call centre, Banking, AMC branches customer service personnel Monitoring Service Level Agreement (SLA) of RTA including call centre, Banks Handling interaction with the Registrar and Transfer Agent (RTA) of the Mutual Fund (MF) and managing the day to day relationship with RTA AMC Branch coordination – to exercise daily controls, ensure minimal complaints and quick resolution Handling customer service executives of the AMC branches Handling various day to day MF transaction activities including queries / complaints / handling and monitoring SEBI Complaints Redress System (SCORES) Overseeing / coordinating MF call centre operations (outsourced) Training call centre personnel including monitoring their activities and handling evaluation of Call Centre Agents Performance Mutual fund brokerage checks and processing Prior hands on experience of working on KFIn (erstwhile Karvy) systems (Kbolt etc.) would be an added advantage Contribute and participate in RTA service evaluation calls Cash management function i.e. coordinating with various Asset Management Company (AMC) branch locations / RTA locations / Banks / Stock Exchanges for daily inflows / outflows of funds Managing day to day relationship with MF bankers Supporting internal teams for investor servicing activities such as application forms, service requests, brokerage, distributor related queries Exercise control over various reconciliations provided by service providers such as mutual fund bank accounts, unit capital for schemes of mutual fund

Skills:

Excellent communication skills – both written and verbal Good presentation skills Expert in MS word, excel, PowerPoint Understanding of capital markets specifically mutual funds Take ownership – research, diagnose, troubleshoot and identify solutions to resolve any issues Strong process knowledge of the function (customer services)
  • Customer Services

    2 weeks ago


    bangalore, India Lastminute.com Full time

    To be successful in this role, agent should be an excellent communicator, with good writing skills, patience, attention to details, conflict resolution, and computer literacy who’s able to earn our clients’ trust. Agent should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales...


  • bangalore, India Sagar Solution Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...


  • bangalore, India Aadhi Consulting Services Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Attending training...

  • Customer Service

    1 week ago


    Bengaluru/ Bangalore, India timesjobs Full time

    :Education: Graduation; 10 2 3/4 years of formal educationJob Location: NetZealous LLC, Guraraya Mansion, 3rd Floor, 759 to 764, 8th Main Road, J.P.Nagar 2nd Phase, BangaloreAnswer customer calls help / clarify / suggest appropriately ensuring sale of the products.Build relationship with customers, understand their needs and up sell appropriate...


  • bangalore, India Trelleborg Sealing Solutions (TSS) Full time

    Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their...


  • bangalore, India Cresc Datasoft Pvt. Ltd. Full time

    Job Position: Customer Service Executive We currently have an excellent opportunity for a Customer Service Executive (Only Female) to join our team. Job Description / Responsibilities The CS executive is responsible to interact between the customers, sales team, warehouse and other entities involved in US Apparel/Garment supply chain process. ...


  • Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Customer Service RepresentativeExperience: 1 - 3 Years.Location: Bangalore, India. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+...


  • bangalore, India Jobee Fie Full time

    Overview: The CustomerService Associate plays a crucial role in ensuring customersatisfaction and fostering positive relationships between thecompany and its clients. They are the first point of contact forcustomers providing assistance resolving inquiries and ensuring aseamless customer experience.KeyResponsibilities: Respond to customerinquiries via phone...


  • bangalore, India Snaphunt Full time

    The Offer Great Opportunity The Job You will be responsible for : Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. ...


  • Bangalore, India Bangalore Job Hub Full time

    Responsibilities: Handle inbound and outbound calls from customers regarding inquiries, issues, and product/service information. Assist customers with account management, troubleshooting, and resolving concerns in a professional and timely manner. Communicate effectively in English and at least one South Indian language to ensure clear and efficient...


  • Bangalore, India Bangalore Job Hub Full time

    Responsibilities: Handle inbound and outbound calls from customers regarding inquiries, issues, and product/service information. Assist customers with account management, troubleshooting, and resolving concerns in a professional and timely manner. Communicate effectively in English and at least one South Indian language to ensure clear and efficient customer...


  • bangalore, India Mouser Electronics Full time

    JOB DESCRIPTION Title: Customer Service Manager Location: India Customer Service Managers are responsible for managing, developing and evaluating daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Establishes and maintains effective...


  • Bangalore, India Bangalore Job Hub Full time

    Position: International Voice Process Associate (Banking) Join our team as an International Voice Process Associate for Banking, based at Bellandur Eco Space.We're looking for individuals with exceptional communication skills to provide top-notch support to our international banking customers. Responsibilities: Handle inbound calls from banking customers...


  • Bangalore, India Danaher Full time

    #LI-VK1Be part of something altogether life-changing!Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be...


  • bangalore, India Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...


  • bangalore, India Avnet Full time

    Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: ...


  • bangalore, India Hiring Coach Full time

    At Hiring Coach, we are more than just a recruitment company; we are your strategic partner in talent acquisition and workforce solutions. Our identity is rooted in a commitment to reshaping the hiring landscape and contributing to the professional success of individuals and the growth of businesses. Mission: Our mission is to catalyze professional...

  • PD-Customer Service

    2 weeks ago


    bangalore, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...


  • bangalore, India Bonito Designs Full time

    About Bonito DesignsBonito Designs Pvt Ltd ( is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures ( / Tomorrow Capital ( . The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this...


  • bangalore, India Vsnap Technology Solutions Full time

    Homes247.in is seeking active and cheerful Female Customer Support Executives for our Bangalore Branch. The candidates must have excellent communication skills and persuasive skills. Be a part of India's Favourite Real Estate Portal and scale up your career with the best. Qualifications (FEMALE CANDIDATES ONLY) PUC/ Any Degree 0-3 years experience ...