Technical Product Specialist

4 days ago

gurugram, India GlobalLogic Full time

Role - Technical Product Consultant- Frontend

Location - Gurgaon

Work mode - Work from office

Shift- Night shift



Job Responsibilities

  • Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
  • Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
  • Experience with SQL and database management
  • Experience with data insertion and reporting APIs, SOAP, REST, and PHP
  • Knowledge of Mobile and Video programming solutions
  • Knowledge of Experience with Tag Management tools.
  • Proven ability to diagnose and troubleshoot complex analytic implementation issues.
  • Practical understanding of JQuery, Angular JS, and Any JS Framework
  • Knowledge of API (Application Programming Interface) (SOAP/REST)
  • Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
  • Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
  • General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
  • Advanced level Excel and PowerPoint
  • Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines


Job Description

  • 3+ years of experience in Software Support, Technical Support in Technical Products
  • Excellent communication skills, both written and verbal
  • Bachelor's degree in computer science or related field
  • Availability & Hours of Operation:- 24X7 availability.
  • Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
  • Validates and reports customer-submitted product bug reports with precision.
  • Troubleshoot & resolve customer’s issues and educate customers on the use of Tool.
  • Assists in testing new and enhanced products.
  • Manages projects professionally and within stated timelines.
  • Identifies trends and potential issues and quickly communicates with affected parties.
  • Helps maintain accurate and complete product documentation.
  • Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
  • Assists in special projects and other duties as assigned.

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