Tartan - Specialist - Product Solutions
3 weeks ago
Specialist - Product Solutions Minimum of 5 years of experience in Key Account Management and B2B quota-carrying sales experience along with customer success preferably with complex or technical SaaS products.
- Demonstrated ability to successfully demo software products for various use cases.
- Strong analytical and quantitative ability to interpret data and drive revenue management strategies.
- Thrives in collaborative settings, contributing to collective team targets and enhancing team dynamics.
- Exhibits a natural curiosity and a commitment to continuous learning.
- Excellent communication/presentation skills and ability to build relationships.
- Exceptionally well-organized and good with time-management skills.
- Proven track record of exceeding sales targets and building strong client relationships.
- Strong understanding of B2B sales methodologies and strategic account management best practices.
- Excellent communication and presentation skills, with the ability to effectively articulate complex information to diverse audiences.
- Collaborative and results-oriented, with a proactive and data-driven approach.
- Experience and understanding of the Banking/Fintech industry is a strong plus.
RESPONSIBILITIES :
Develop and implement strategic account plans:
- Conduct in-depth customer analysis to understand their unique needs, challenges, and business goals.
- Develop and execute customized account growth strategies, leveraging upselling, cross-selling, and renewal opportunities.
- Collaborate with internal teams (e.g., product, marketing, customer success) to deliver solutions that maximize customer value.
Build and manage strong client relationships:
- Build strong, trust-based relationships with key stakeholders across the client organization.
- Effectively communicate the value proposition of Tartan products, demonstrating how they address specific customer needs and drive business impact.
- Proactively identify and resolve customer concerns, ensuring exceptional customer satisfaction.
Drive Revenue Growth:
- Own and exceed assigned revenue targets for your territory, focusing on both growth and existing accounts.
- Identify and qualify new opportunities within your territory, actively pursuing strategic partnerships and scaling existing accounts.
- Provide accurate and timely sales forecasts, contributing to company-wide growth goals.
- Serve as the principal touchpoint for Product Managers and Business and navigate them through the onboarding and account management process to maximize their engagement and satisfaction with Tartan.
- Proactively manage and cultivate relationships with large accounts in collaboration with the Sales ops team by closely monitoring their product usage and engagement levels, and conducting regular in-person/virtual check-ins to ensure high customer satisfaction and NPS.
- Build and maintain a robust pipeline to meet or exceed performance targets by collaborating with events, partnerships, and marketing teams, leveraging webinars, trade shows/conferences, and fostering local partnerships to generate opportunities in your territory
- Consistently meet & exceed performance targets.
- Collaborate with the Sales ops team to update and maintain key information and history associated with your accounts on the CRM.
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