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Product Specialist
4 months ago
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
About PTC (NASDAQ: PTC)
PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.
Job Title- Product Specialist (Networking role)
Location: Gurgaon
Shift timings: North America shift (5:30PM-2:30AM IST)
Your Role:
We are looking for a Senior Engineer to provide consulting, services and support to PTC customers. You will diagnose and troubleshoot issues reported by customer facing while using PTC IOT Products and consulting customer to help them implementing end to end IOT solution
Your Impact:
This job is perfect opportunity for candidates who want to get exposure to IOT domain and want to explore their knowledge as Technical consultant
Day-To-Day:
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Preferred Skills and Knowledge:
• Permanent North America shift (5:30PM-2:30AM IST)
• Basic knowledge of networking, protocols
• Customer support experience
• Knowledge of PLCs a plus
• Have good troubleshooting skills and ability to diagnose and troubleshoot basic technical issues.
• Excellent problem-solving and communication skills.
Good to have knowledge of ThingWorx/IOT domain would be plus.
Basic Qualifications:
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
