Product Specialist

4 weeks ago

Gurugram, India PTC Full time

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

About PTC (NASDAQ: PTC)
PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.
Job Tittle: Product Specialist (Technical Support Engineer)

Job Location: Gurgaon
About Group : PTC is looking for talented, enthusiastic, and career-minded individuals to join our Internet of Things (IoT) Support Services team where you will have the opportunity to work with leading ThingWorx technology across a range of industries, including Discrete, Medical Device, Agriculture, and Energy. You will be responsible for delivery of Product, Application and Development Support to our customers and partners while working alongside a highly talented and collaborative team.


Your Role: We are looking for a Product Specialist to provide consulting, services and support to PTC customers. You will diagnose and troubleshoot issues reported by customer facing while using PTC IOT Products and consulting customer to help them implementing end to end IOT solution.
Day to Day activities:
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Requirements:
• Java, JS, Node JS
• Proven work experience as a Software consultant or Technical Engineer
• Have good troubleshooting skills and ability to diagnose and troubleshoot basic technical issues.
• Excellent problem-solving and communication skills.
• Have knowledge of Thing Worx/IOT domain would be plus.
• Comfortable to work in 24*7 environment
Why PTC?
With a culture that is innovative, inclusive, and inspiring, PTC is the perfect place to build a fulfilling career. We are a diverse ecosystem of more than 6,000 employees worldwide who are making an impact on the industry and on the world. We are passionate, ambitious, and bold.
We embrace change and celebrate employees who are challenging the status quo. Innovation happens every day and within every team at PTC. We are curious, lifelong learners who also like to have fun
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to
bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative
Action Employer, we welcome applicants from all backgrounds and hire without regard to race,
national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy),
sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran
status.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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