Technical Product Specialist
4 days ago
Role- Technical Product Consultant- Frontend
Location- Gurgaon
Work mode - Work from office
Shift- Night shift
Job Responsibilities
- Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
- Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
- Experience with SQL and database management
- Experience with data insertion and reporting APIs, SOAP, REST, and PHP
- Knowledge of Mobile and Video programming solutions
- Knowledge of Experience with Tag Management tools.
- Proven ability to diagnose and troubleshoot complex analytic implementation issues.
- Practical understanding of JQuery, Angular JS, and Any JS Framework
- Knowledge of API (Application Programming Interface) (SOAP/REST)
- Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
- Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
- General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
- Advanced level Excel and PowerPoint
- Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines
Job Description
- 3+ years of experience in Software Support, Technical Support in Technical Products
- Excellent communication skills, both written and verbal
- Bachelor's degree in computer science or related field
- Availability & Hours of Operation:- 24X7 availability.
- Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
- Validates and reports customer-submitted product bug reports with precision.
- Troubleshoot & resolve customer’s issues and educate customers on the use of Tool.
- Assists in testing new and enhanced products.
- Manages projects professionally and within stated timelines.
- Identifies trends and potential issues and quickly communicates with affected parties.
- Helps maintain accurate and complete product documentation.
- Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
- Assists in special projects and other duties as assigned.
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