Customer Retention Manager

3 hours ago


Uncha Samana, India BIBA Fashion Ltd Full time

About BIBABiba Fashion Limited ("BIBA"), the Indian fashion giant, stands true to its name. The brand has been dressing and embellishing demure maidens from every corner of India since 1986. With BIBA, always expect a truly unique, wow-inspiring ethnic experience Designation : CRM ManagerBudget upto 14 to 16 LPAKey Result Areas for the IncumbentResponsible for the implementation and maintenance of CRM system and ensuring the proper use of system by all teams across organization. Ensuring the accuracy and quality of customer data in database, set objectives on quantitative and qualitative data collection across all channels. Creation of CRM campaigns and customer segmentation in-line with overall brand strategy, and planned occasions such as EOSS, Festive, and New Season launch, etc. Track performance of campaigns, loyalty program, offers, KPIs achieved and communicate the response and learning to internal stakeholders including marketing, retail and sales teams, e-com and merchandising.Working closely with store sales teams to inform on offers and CRM initiatives and also capture feedback both store and customer feedback to optimize and improve performanceWorking closely with eCom team for a unified approach and seamless Omni channel customer experience where applicable to maintain a consistent brand voice across CRM campaignsDrive, coordinate and partner with the Call Center to push phone sales and optimize level of service to the end customers. Work with the multiple internal and external stakeholder to ensure the calendar is aligned with business revenue targets



  • Uncha Samana, India airtel Full time

    The Lead Retention & Churn management role is to manage the customer retention for Broadband & Air Fiber customers forPan IndiaLevel: Sr Manager / DGMRole requires a combination of strategic thinking & hands on management skills to drive retention activitiesManage the roadmap for retention for Broadband & Air Fiber customersDevelop comprehensive retention...


  • Uncha Samana, India airtel Full time

    The Lead Retention & Churn management role is to manage the customer retention for Broadband & Air Fiber customers for Pan IndiaLevel:- Sr Manager / DGMRole requires a combination of strategic thinking & hands on management skills to drive retention activitiesManage the roadmap for retention for Broadband & Air Fiber customersDevelop comprehensive retention...


  • Uncha Samana, India Trainman (Wholly owned subsidiary of Adani Digital Labs) Full time

    We're looking for a skilled Retention Marketing Executive to develop and execute retention marketing strategies using WebEngage. The ideal candidate will have a strong background in marketing, excellent analytical skills and experience with WebEngage.Responsibilities: Develop and execute retention marketing campaigns using WebEngage Create targeted email,...


  • Uncha Samana, India Trainman (Wholly owned subsidiary of Adani Digital Labs) Full time

    We're looking for a skilled Retention Marketing Executive to develop and execute retention marketing strategies using WebEngage. The ideal candidate will have a strong background in marketing, excellent analytical skills and experience with WebEngage.Responsibilities:- Develop and execute retention marketing campaigns using WebEngage- Create targeted email,...


  • Uncha Samana, India Resource Algorithm Full time

    Budget : 15-16 LPA FIXED +25% Variable of CTCExp required : 10-17 YearsQualification : Any Post graduate/ B.TechBase Location : Gurgaon or South DelhiTerritory : Haryana & some part of DelhiTeam Handling : Yes Reporting to : RSM /NSMSr.Area Sales Manager (Auto)· Responsible for whole Distribution activity form numeric distribution growth to account...

  • Performance Manager

    2 days ago


    Uncha Samana, India Wholsum Foods (Slurrp Farm and Millé) Full time

    Join the dynamic team at Wholsum Foods and be part of an extraordinary movement! Ourmission is simple: to change the world's eats. With brands like Slurrp Farm and Mille, we offerhealthy and delicious alternatives to the junk food epidemic. It's time to rediscover the nutritioustraditions of our ancestors and embrace the power of millets like Ragi, Jowar,...


  • Uncha Samana, India Airtel Payments Bank Full time

    Purpose of the Job Be instrumental in driving business through seamless Digital strategic planning & execution, creating high impact marketing campaigns, brand recall and digital-marketing initiatives.Key Responsibilities- Drive digital plan and execution across online channels- Create and manage digital marketing (Brand, Programmatic, social, affiliates)...


  • Uncha Samana, India Kia India Full time

    Education: B.Tech/B.E. Experience: 2-8 yearsRoles & ResponsibilitiesPreparation of program and policies for enhancing Brand Image, Customer retention, Service planning, New AFS Business, Revenue Generation & Dealer Viability.Process developmentSOP ManualMonitoring of Mid & Long term business planSurveys & feedback to enhance CSDesigning Incentive...


  • Uncha Samana, India Kia India Full time

    Education: B.Tech/B.E. Experience: 2-8 yearsRoles & ResponsibilitiesPreparation of program and policies for enhancing Brand Image, Customer retention, Service planning, New AFS Business, Revenue Generation & Dealer Viability.Process developmentSOP ManualMonitoring of Mid & Long term business planSurveys & feedback to enhance CSDesigning Incentive...


  • Uncha Samana, India Airtel Payments Bank Full time

    Purpose of the Job Be instrumental in driving business through seamless Digital strategic planning & execution, creating high impact marketing campaigns, brand recall and digital-marketing initiatives.Key Responsibilities-Drive digital plan and execution across online channels-Create and manage digital marketing (Brand, Programmatic, social, affiliates)...

  • Area Sales Manager

    2 days ago


    Uncha Samana, India NAT HABIT Full time

    At 'Nat Habit' we are attempting to disrupt the natural personal care space by providing customers a differentiated offering of "fresh" personal care products. We use fresh ingredients such as milk, yogurt, pulp/juices of various fruits & vegetables as well as fresh flowers and leaves to build personal care products for everyday use.The founding team has a...


  • Uncha Samana, India noon Full time

    Job Description : Manager - Customer SupportAbout noonnoon.Com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.noon operates without boundaries;we are...


  • Uncha Samana, India Promaynov Advisory Services Pvt. Ltd Full time

    Hi ,We are looking candidates for Customer Success and Relationships - Technology Services (Cotton industry) role for Mumbai and Gurgaon location, only local candidates can apply from Mumbai and Gurgaon. Candidates should have experience in Textile or agriculture industry, should have experience in cotton .Lead interactions with key customers on TraceBale...


  • Uncha Samana, India Promaynov Advisory Services Pvt. Ltd Full time

    Hi ,We are looking candidates for Customer Success and Relationships - Technology Services (Cotton industry) role for Mumbai and Gurgaon location, only local candidates can apply from Mumbai and Gurgaon. Candidates should have experience in Textile or agriculture industry, should have experience in cotton .Lead interactions with key customers on TraceBale...


  • Uncha Samana, India MetaMorph Full time

    As a key leader of the Product Team, you will drive the strategy, roadmap, execution and growth of a product and care program. You work will involve working with other product managers, designers, engineers, doctors, health educators, sales, marketing, legal, analytics and do everything (defining requirements, prioritizing, testing, writing copy, tracking...


  • Uncha Samana, India NAT HABIT Full time

    About Us: At Nat Habit, we are re-imagining the natural personal care space by providing customers a differentiated offering of " Fresh" personalcare products. We use fresh & whole ingredients such as milk, yogurt, pulp/juices of various fruits & vegetables as well as fresh flowers and leaves to build personal care products for everyday use. We have more...

  • Assistant Manager

    2 days ago


    Uncha Samana, India Canara HSBC Life Insurance Full time

    ResponsibilitiesSatisfactory resolution of complaints within prescribed timelines would ensure customer satisfaction and have a positive impact on the businessEnsuring zero error in the communication with the customer would again lead to customer delight and hence decrease the reputational risk which is a major challenge in the service industry.Detailed...


  • Uncha Samana, India Canara HSBC Life Insurance Full time

    Role & responsibilities To safeguard the interest of our esteemed customers and provide strong & robust support to our policyholders, the user will lead on the management of complaints and resolution of complex customer issues for servicesThe key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated...

  • Fund Settlement

    1 week ago


    Uncha Samana, India Univest Full time

    Manage Day to day Funds settlements operations which includes Daily Recording of Clients Funds Receipt Entries, Funds Pay-out process, Bank Reconciliations, Exchange account reconciliations, Various other income booking entries, DP Charges, Delayed Payment Charges processing. Margin Management and Movement, Broking Funds Flow & Various regulatory reporting...


  • Uncha Samana, India Grant Thornton Bharat LLP Full time

    Job Summary:Head the Knowledge Management function for the firm, that offers capabilities and solutions to stakeholders across Tax, Audit and Advisory. Lead operations and delivery of knowledge management services for the firm.Key Responsibilities:Devise, design, develop and provide innovative KM solutions to client servicing teams.Work back with leaders to...