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Technical Customer Service Manager
2 months ago
- Prepare a detailed priority plan based on the customer requirements and ensure delivery in coordination with the delivery team
- Interaction with customers to understand and map their expectations on various technology services.
- Present TraceBale and other technology solutions offerings to customers, capture feedback and follow up tracking.
- Conduct market research, competitive analysis, and platform user interface, and prepare a market intelligence report
- Manage customers’ routine deliverable activities and interact with them on deliverables.15 years of experience of working in customer facing for technology services in Textile Traceability Technology or AgriTech services
- Experience in customer management for technology platforms will be an asset
- Knowledge of using and developing traceability software is preferable
- Knowledge of project management, monitoring, and evaluation
- Knowledge of technologies and innovations in the agriculture/textile
