Operations Manager

1 day ago

Uncha Samana, India Getronics Full time
Team Purpose The teams involved provide third line Workspace management activities (including incidents, requests and changes) for multiple international customers, focused on the areas of: - Windows endpoint and mobile device management: update and software deployment, configuration management and operating system deployment. - MS Intune product family management: operation, maintenance and upgrading of Microsoft Configuration Manager (MCM), management of Intune. - Virtual workplace management: operation of Azure Virtual Desktop. - Microsoft 365 management: across all components such as Entra, Exchange Online, Defender and Teams. Role Purpose In this role you will be responsible for leading & managing India Digital Workspace team of 8-10 people within the Technical Management Tower. You will report into the local Operations Head in India and work closely with the relevant global Functional Leads in a Matrix organisation. Your familiarity with many of the technologies we support, allows you to understand and engage in high-level technical conversations with your team and other stakeholders. It also enables you to participate in recruitment activities and enhances your insight into people’s development. Supported by the functional leads, you will monitor and drive day-to-day operations, to ensure a smooth customer experience and achieve the prescribed operational (KPIs, SLAs, CSAT, ESAT) and financial objectives.

Relevant Experience 10+years Primary Responsibilities-

Foster your team:

Set out and follow up on objectives with the team members on service delivery as well as on their own development, as part of the performance management process. Develop an overall learning plan aligned with the needs of the customer and the business in cooperation with the functional leads. Ensure regular catchups and meetings to keep a finger on the pulse and support and promote a collaborative and cohesive team spirit that helps in retaining our talent while also achieving all objectives. Have an eye for and reward hard work and smart works. Ensure proper timesheet management and monitor for efficient usage of time. Participate in recruitment.-

Ensure a smooth delivery of operational activities:

Manage holiday planning and capacity, ensuring there are no gaps in service, including arranging out-of-hours cover where required. Develop a framework to ensure all operational activities of the team are conducted as needed.

Discover and work towards removing blockers that are preventing the team from performing optimally.

Promote knowledge sharing and documentation. Participate in service introductions, ensuring all aspects are taken into consideration.

Review customer satisfaction feedback and address any concerns.-

Monitor and improve operational effectiveness:

Review SLA reports and, where needed, develop improvement plans which you then implement with the relevant people.

Develop new operational processes or improvements to existing ones, to enhance the service. Promote proactive issue detection through operational processes and/or monitoring.

Promote automating aspects of the service where possible.-

Liaise with all stakeholders such as the customer success managers, in-client architects, customer service engineers and various ITIL function representatives, to ensure a consistent internal view on the customer environments and highlight any issues or opportunities. Secondary Skills-

Support incident management, request fulfillment and change management: Contribute to solving complex and high-profile issues through troubleshooting advice. You can examine workarounds, suggest new angles for investigation, advise on the creation of action plans and deal with escalations appropriately.

Assist in the review of complex changes, making sure all details and impacts, including non-technical, are accounted for to minimize risks.

Take a flexible approach towards supporting team members working in shifts.

Present information in a clear and professional way to stakeholders. Towards the customer specifically, you convey a capable and committed image. Skills-

At least 5+ years of experience managing local and global teams as well as 12+ years overall experience.

You have matured your leadership and management skills through proven experiences in IT Operations, delivering services to multiple clients in a global service provider. Possess excellent people skills, allowing you to deal with demanding situations and establish an attractive working environment for the team to prosper. Exhibit effective communication skills (written and verbal) that allow you to articulate issues and their analyses, solutions etc. in a clear way to colleagues and customer alike.

Graduate or Post Graduation degree.

MBA and/or other degree or professional qualification, or equivalent experience.

A good understanding in at least two of the technological focus areas of the teams, as well as having prior hands-on experience. Show extensive knowledge of IT Service Management and a deep understanding of the ITIL standard and best practices. Flexible when emergencies occur. Certifications Nice to have Microsoft Certifications

MD-100: Windows 10

MD-101: Managing modern desktops Or MD-102: Endpoint Administrator MS-100: Microsoft 365 Identity and Services MS-101: Microsoft 35 Mobility and Security

Or MS-102: Microsoft 365 Administrator

  • Operations Manager

    24 hours ago

    Uncha Samana, India Getronics Full time

    Team Purpose The teams involved provide third line Workspace management activities (including incidents, requests and changes) for multiple international customers, focused on the areas of: - Windows endpoint and mobile device management: update and software deployment, configuration management and operating system deployment. - MS Intune product family...

  • Seller Operations Manager

    1 day ago

    Uncha Samana, India noon Full time

    Job Title:Seller Operations ManagerLocation: Gurgaon, Cyber HubAbout noonnoon.Com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumer's online needs.noon operates without...

  • Business Operations Manager

    1 day ago

    Uncha Samana, India Arcserve Full time

    Hi Everyone,We have an opening for Arcserve, Gurgaon(hybrid) for Business Ops manager.Job OverviewBusiness Operations Manager/Sr ManagerJD:We are seeking a driven, customer-oriented, Manager/Sr Manager in our Business Operations Team to support the AMER Sales Leadership in driving seamless business operations, drive governance through systems/tools, and work...

  • Business Operations Manager

    24 hours ago

    Uncha Samana, India Arcserve Full time

    Hi Everyone,We have an opening for Arcserve, Gurgaon(hybrid) for Business Ops manager.Job OverviewBusiness Operations Manager/Sr ManagerJD:We are seeking a driven, customer-oriented, Manager/Sr Manager in our Business Operations Team to support the AMER Sales Leadership in driving seamless business operations, drive governance through systems/tools, and work...

  • Travel Operations Manager

    1 day ago

    Uncha Samana, India Redrob Full time

    "Unlock your dream career with us. Connect with renowned employers, enjoy top-notch facilities, and thrive in a vibrant community.” Employer: Senior World Position: Travel Operations ManagerYears of Experience: 5+ yearsCommunity Location: GurugramEmployment Type: Full-Time CONNECTCompany Overview ( Rice is not just a company;it's a dynamic community, the...

  • Operations Support Manager

    1 day ago

    Uncha Samana, India Indus Towers Limited Full time

    MIS ManagementEnsuring timely circulations of daily/weekly/monthly reports and dashboard to internal and external customersProvide proactive inputs to the circle O & M team to prevent site outages and maintained uptimeHighlighting High Risk sites to the field team based on the alarm trendAdhoc reports/Analysis and ReportingSLA CN/DNDSS and Other Tools for...

  • General Manager Banking Operations

    1 day ago

    Uncha Samana, India IGT Solutions Full time

    Location: GurgaonEmployment type: Permanent Job type: Full timeIGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and...

  • Manager - Retail Strategy And Operations

    24 hours ago

    Uncha Samana, India BIBA Fashion Ltd Full time

    About BIBA BIBA Fashion Limited is one of Indias leading ethnic wear brands, known for its contemporary yet traditional women's apparel. Established in 1988 by Mrs. Meena Bindra, Biba has revolutionized the fashion industry with its innovative designs, premium quality, and affordable range. The brand offers a wide array of products, including kurtas, kurtis,...

  • Manager - Retail Strategy And Operations

    1 day ago

    Uncha Samana, India BIBA Fashion Ltd Full time

    About BIBA BIBA Fashion Limited is one of Indias leading ethnic wear brands, known for its contemporary yet traditional women's apparel. Established in 1988 by Mrs. Meena Bindra, Biba has revolutionized the fashion industry with its innovative designs, premium quality, and affordable range. The brand offers a wide array of products, including kurtas, kurtis,...

  • Operations Manager

    1 week ago

    Uncha Samana, India PRASUMA Full time

    Role: Operations Manager Cloud Kitchen/QSR Job Summary:We're seeking an experienced Cloud Kitchen/QSR Operations Manager to lead our kitchen operations, ensure sustainable growth. The ideal candidate will have a strong background in food cost control, inventory management, customer service, and team building. If you're a results-driven leader with a passion...

  • Dm/ Manager

    6 days ago

    Uncha Samana, India vivo India Full time

    JOB PURPOSE For improving and focusing dedicatedly on the iQOO customer service satisfaction, decreasing the service related complaints and improving the turnaround time for the resolution provided.KEY RESPONSIBILITIES 1. Serve as the key contact for the iQOO service operations, ensuring timely updates on service status and follow-up actions.2. Develop and...

  • Customer Success Operations Manager

    1 day ago

    Uncha Samana, India PubMatic Full time

    Customer Success Operations Manager, USJob DescriptionThe successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your...

  • Customer Success Operations Manager,Emea

    1 day ago

    Uncha Samana, India PubMatic Full time

    Customer Success Operations Manager, EMEALocation: Gurugram, HR, INDepartment: Client OperationsCompany DescriptionPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators...

  • Operations Manager

    1 day ago

    Uncha Samana, India ETS Full time

    About ETS:ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for...

  • Sr. Manager Operations

    1 day ago

    Uncha Samana, India TÜV SÜD Full time

    Position: Sr. Manager Operations / Regional Head - BDLocation: Gurugram, Haryana, IndiaPosition SummaryPerson should have exposure of dealing Corporate planner and office of target companies mainly in Oil and gas and Chemical sector;PMC engineering team, investor planner, EPC tender team & off course relation to top management of all unitsHaving detail...

  • Operations Analyst

    7 days ago

    Uncha Samana, India HTC Global Services Full time

    Operational Analyst Investment BankingExperience: 4 to 6 yearsLocation: GurugramNotice Period: Immediate to 7 daysJob Description:Knowledge and experience commensurate with this role and having dealt with client onboarding, other responsibilities mentioned in section above with both onshore and offshore covering all service lines offerings.Proven track...

  • Operations Executive, Products

    6 days ago

    Uncha Samana, India sploot Full time

    Title: Operations ExecutiveExperience Required: 1-2 years experience in warehousing and dispatch logistics for marketplacesCompensation Range: Rs. 4,50,000 Rs. 7,00,000 You will be responsible for overseeing and optimizing the daily operations of our online sales channels, including e-commerce platforms, Website, & Market places.Managing Daily Operations for...

  • Senior General Manager

    1 week ago

    Uncha Samana, India TÜV SÜD Full time

    Position : Senior General Manager BD/OperationLocation : Gurgaon/Noida/Pune/Bangalore (Any prefer location)Position SummaryPerson should have exposure of dealing corporate planner and office of target companies mainly in Oil and gas and Chemical sector, PMC engineering team, investor planner, EPC tender team & off course relation to top management of all...

  • Senior General Manager

    1 day ago

    Uncha Samana, India TÜV SÜD Full time

    Position : Senior General Manager - BD/OperationLocation : Gurgaon/Noida/Pune/Bangalore (Any prefer location)Position SummaryPerson should have exposure of dealing corporate planner and office of target companies mainly in Oil and gas and Chemical sector, PMC engineering team, investor planner, EPC tender team & off course relation to top management of all...

  • Product Operations Associate

    1 day ago

    Uncha Samana, India ETS Full time

    About ETSETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for...