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Operations Manager

2 months ago

Uncha Samana, India PRASUMA Full time

Role: Operations Manager Cloud Kitchen/QSR Job Summary:We're seeking an experienced Cloud Kitchen/QSR Operations Manager to lead our kitchen operations, ensure sustainable growth. The ideal candidate will have a strong background in food cost control, inventory management, customer service, and team building. If you're a results-driven leader with a passion for food service operations, we'd love to hear from youKey Responsibilities:-Manage food costs, inventory, and supplies to ensure optimal levels and minimize waste-Deliver exceptional customer service, addressing ratings, reviews, complaints, feedback, and escalations-Develop and implement training programs to drive sales growth and improve customer satisfaction-Analyze P& L statements, identifying areas for improvement and implementing strategic initiatives-Ensure sustainable growth by achieving +SSSG/TG and bottom-line growth-Identify potential gaps and implement practical SOPs to bridge them-Build and mentor high-performing teams, conducting tactical reviews to improve margins, reduce costs, and increase sales-Scout for geographic gaps and identify potential locations for new kitchensRequired Candidate profileA dynamic goal-oriented leader with strong operational acumen & successful track record of building a sustainable business. Should possess:-Excellent communication and interpersonal skills.-The ability to work in a fast-paced environment and adapt to changing circumstances-Strong attention to detail and organizational skillsExperience:-6 to 8 years of experience in cloud kitchen, QSR, or food service operations management-Proven track record of driving sales growth, improving margins, and ensuring sustainable growthEducation:-Bachelor's or higher degree in Hospitality, Business Administration, or related field