Team Manager-Voice

1 month ago


Uncha Samana, India Wipro Digital Operations and Platforms Full time
We are looking for Team Manager-Voice (OPS) for Gurgaon Location.It's for UK Shift (01 sided transport) and looking for International voice background with Team Handling & People Management experience.Exp : 5-8 YearsCTC : 7.00 - 8.00 LPANote : Interested candidates can share their resume at Management (Team management, Coaching & Development, resource management) – 40%Operational Management - Monthly rhythms and routines – 25%Process and Project Participation – 20%Stakeholder Management (Client meetings) – 15%Builds domain knowledge within the team and for oneselfIdentify cross training strategy within unit/ TeamFacilitate practice expertise and product knowledgeEnsures service accuracy through compliance and auditWorks with the client teams to prioritize and assign activitiesA problem solver with effective issue resolution for client related issuesMaintaining and improving the overall quality of service deliveryProvides day to day support for participant- and/or processing-related issuesCreates an environment oriented to trust, open communication, creative thinking and cohesive team effortLeverages the talent/resources in the team to generate resultsCreates goals and performance plans for the teamMonitors associate performance to ensure that results are achieved in an effective/efficient way.Conducts necessary performance management conversations with associates;

uses tools and resources available to managers at Wipro.Educates, reinforces, and holds Colleagues accountable for behaviors that support Wipro policies and guidelines. (e.G., Code of Conduct, Data Privacy)· Executes issue resolution and ensures proper documentation and follow-upProvides coaching and development to Colleagues and creates a culture of continuous improvement within client-level operationsHandles all team activities and admin responsibilities effectivelyTracks and drives improvements in metrics and performs analysis for process improvementsConducts process Review and Development PlanningManagement of team productivityTeam SLA managementResponsible for managing process MISSees the Big picture: Understand and effectively influence the multiple processes and components of the organization, its stakeholders and environment;

acting in ways that optimize business performance.Leveraging Technology: Is technology savvy and knows how to appropriately share and use his/her knowledge to improve business results.Team workload management Staffing and Production PlanningExperience Range 5-6 years.Formal Education/CertificationBachelor's degree in any disciplineTechnical SkillsExcellent written and verbal communicationFlair for relationship building – onshore/offshore and within teamsProven coaching and feedback skillsExposure of new client implementationsStrong analytical and quantitative skillsWork ConditionsShift timings as per processParticipation in training sessions, business management routines in office/offsiteNote : Interested candidates can share their resume at (Only immediate joiners or who can join within 15-20 days)
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