Customer Support Associate

2 weeks ago


Uncha Samana, India Exasoft Full time

Job Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-siteEntry level / Associate level (1-3 years of experience range)Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support roleResponsibilities:Should be able to manage customer tickets related to client's applications and software.Have exposure to CRM toolsEngage with L2/L3 teams to discuss complex tickets and follow-up with other groups as neededShould have good analytical and decision making skillsShould have good knowledge of MS Office, Ticketing Process, how and when to escalate the ticket to supervisors and other groupsShould be willing to work in 24 x 7 environment with rotational shifts and roster off's.



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