Technical Support Specialist

3 weeks ago


Uncha Samana, India Essvee Consultant Full time
Job Title: Technical Support Executive

Essvee Consultant is seeking a highly motivated and experienced Technical Support Executive to join our team. As a Technical Support Executive, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, and video calls.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Gather feedback from customers and share it with internal teams to improve our services.
  • Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers.
  • Work closely with the Support Manager to prioritize and manage customer issues.
Requirements and Skills:
  • 1 year of customer service experience required.
  • Excellent communication and interpersonal skills.
  • Knowledge of Google Sheets and Excel.
  • Ability to provide alternative solutions to customers.
  • Timely resolution of customer queries.

Interested candidates can apply by sharing their updated CVs at Essvee Consultant's website or by contacting the Support Manager directly.



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