Senior Operations Manager

3 weeks ago


Uncha Samana, India Wipro Digital Operations and Platforms Full time
Job Description

We are seeking a highly skilled Senior Operations Manager to lead our Voice Team. The ideal candidate will have 5-8 years of experience in team management, coaching, and development, with a strong background in international voice operations.

Key Responsibilities:

  • Manage team productivity and SLAs
  • Conduct process reviews and development planning
  • Lead team activities and admin responsibilities
  • Drive improvements in metrics and analyze processes

Requirements:

  • 5-6 years of experience in operations management
  • Excellent written and verbal communication skills
  • Proven coaching and feedback skills
  • Strong analytical and quantitative skills

What We Offer:

  • Opportunity to work with a leading company in digital operations and platforms
  • Chance to develop your skills and expertise in operations management
  • Collaborative and dynamic work environment

How to Apply:

Interested candidates can share their resume at [insert contact information].



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