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Dm/ Manager

2 months ago

Uncha Samana, India vivo India Full time

JOB PURPOSE For improving and focusing dedicatedly on the iQOO customer service satisfaction, decreasing the service related complaints and improving the turnaround time for the resolution provided.KEY RESPONSIBILITIES 1. Serve as the key contact for the iQOO service operations, ensuring timely updates on service status and follow-up actions.2. Develop and review reports on service performance and operational effectiveness to guide strategic decisions.3. Detect and implement process enhancements to increase service efficiency and elevate customer satisfaction.4. Overall service operation improvement of service centers for iQOO.5. Tracking and addressing customer dissatisfaction.6. Review current customer service processes and collaborate with senior management to decide how existing processes could be improved.Minimum Qualifications: GraduateOverall experience: More than 6 years of experience in customer service operations.