Customer Retention Specialist

3 weeks ago


Uncha Samana, India Prudent Insurance Brokers Pvt Ltd. Full time
Job Summary:

As a key member of our team at Prudent Insurance Brokers Pvt Ltd., you will be responsible for managing the Employee Benefits portfolio of our corporate clients. Your primary goal will be to ensure customer satisfaction, dependence, and service patronage.

Responsibilities:
  • Implement a delivery strategy to guarantee customer satisfaction and service patronage.
  • Build and maintain effective relationships with key corporate customers.
  • Communicate with clients to identify their requirements and make necessary adjustments to meet client needs.
  • Utilize various mediums to engage with customers and provide quick assistance and resolution.
  • Keep customers updated on the latest products and service offerings.
  • Expand the customer base by upselling and cross-selling.
  • Ensure agreed deliverables are met in a timely manner.
  • Collaborate with relevant stakeholders to ensure customer satisfaction.
Desired Profile:
  • Excellent communication skills.
  • Good listening skills and ability to determine clients' needs efficiently.
  • Proficient in using Excel, Word, and PowerPoint.
  • Good technical knowledge about Employee health Insurance/General Insurance products.
  • Experience in General Insurance/Insurance Brokers.
  • Years of experience: 5 to 9 years.
  • Education qualification: Bachelor's Degree, Master's Degree.
  • Certifications: Any Insurance Qualification (preferred).


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