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Technical Customer Service Manager

2 months ago

Uncha Samana, India Promaynov Advisory Services Pvt. Ltd Full time
Hi ,We are looking candidates for Customer Success and Relationships - Technology Services (Cotton industry) role for Mumbai and Gurgaon location, only local candidates can apply from Mumbai and Gurgaon. Candidates should have experience in Textile or agriculture industry, should have experience in cotton .Lead interactions with key customers on TraceBale and other technology platforms and understand their requirements-

Prepare a detailed priority plan based on the customer requirements and ensure delivery in coordination with the delivery team-

Interaction with customers to understand and map their expectations on various technology services.-

Present TraceBale and other technology solutions offerings to customers, capture feedback and follow up tracking.-

Conduct market research, competitive analysis, and platform user interface, and prepare a market intelligence report-

Manage customers’ routine deliverable activities and interact with them on deliverables.15 years of experience of working in customer facing for technology services in Textile Traceability Technology or AgriTech services-

Experience in customer management for technology platforms will be an asset-

Knowledge of using and developing traceability software is preferable-

Knowledge of project management, monitoring, and evaluation-

Knowledge of technologies and innovations in the agriculture/textile