IVR Contact Center Solutions

4 weeks ago

Hyderabad, India People Prime Worldwide Full time

About the Company Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future. Job Title: IVR – Contact Center Solutions Location: Pune, Mumbai, Bengaluru, Chennai, Hyderabad, Noida Work Experience: 7-12 years Min Experience in : 5+ Years(IVR – Contact Center Solutions, Cisco) Preferred Notice Period: Immediate to 30 Days Mandatory Skills : IVR – Contact Center Solutions, Avaya, Cisco, Genesys, NICE CXOne, Kore.ai XO,CTI systems, DM protocols. Key Responsibilities: Design and implement contact center solutions using platforms such as Avaya, Cisco, Genesys, NICE CXOne, Kore.ai XO Develop and integrate CTI systems including JTAPI, TSAPI, CISCO CTIOS, ICM, AVAYA IC, Finesse Configure and troubleshoot TDM protocols (PSTN, E1, T1) and VOIP protocols (SIP, H.323, MRCPv2, RTP) Build and maintain IVR applications using AVAYA Experience Portal, CISCO Voice Portal, Genesys Voice Portal, NICE CXOne Utilize toolkits such as AVAYA Orchestration Designer, CISCO Call Studio, Kore.ai, Nuance Call Steering, NICE Studio Develop applications using VXML, CCXML, Java, C/C++, JavaScript, SQL, Shell/Awk Manage and deploy solutions on application/web servers like IBM WebSphere, Tomcat, Apache, IIS, Oracle WebLogic Work with SQL and NoSQL databases including HBase, Microsoft SQL Server, Oracle, Postgres, Kafka Integrate with middleware and CRM systems such as ECS, EBS, TIBCO, Salesforce CRM, CISCO Context Services Develop and consume SOAP and REST APIs for system integrations Collaborate with cross-functional teams to ensure seamless deployment and support of contact center technologies Required Skills & Qualifications: Minimum 5 years of experience in contact center technology and telephony integration Strong understanding of CTI, IVR, VOIP, and TDM protocols Proficiency in programming and scripting languages Experience with enterprise-grade application servers and databases Excellent problem-solving and communication skills Ability to work independently and in a team-oriented environment Preferred Certifications : Avaya Certified Specialist Cisco CCNA/CCNP Collaboration Genesys Certified Professional NICE CXOne Certification Important Note (Please Read Before Applying)

  • IVR Contact Center Solutions

    4 weeks ago

    Hyderabad, India People Prime Worldwide Full time

    About the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.Job Title: IVR –...

  • IVR Contact Center Solutions

    4 weeks ago

    Hyderabad, India People Prime Worldwide Full time

    About the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.Job Title: IVR –...

  • IVR Contact Center Solutions

    4 weeks ago

    Hyderabad, India People Prime Worldwide Full time

    About the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.Job Title: IVR –...

  • IVR Contact Center Solutions

    4 weeks ago

    Hyderabad, India People Prime Worldwide Full time

    About the CompanyOur client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.Job Title: IVR –...

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    Hyderabad, India ECS | Enterprise Change Specialists Full time

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