Technical Support
5 days ago
Job Summary We are looking for a skilled Contact Center Technical Support Engineer with deep expertise in contact center technologies to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI. The engineer will work closely with cross-functional teams to maintain high system performance, support configuration and customization, and ensure compliance with security standards. Must Have Skillsets (Mandatory) - Technical Expertise: Proficiency in contact center technologies, including IVR, conversational AI bots, quality management, recording, workforce management, and PCI compliance. - Troubleshooting and Maintenance: Strong skills in diagnosing and resolving system issues, performing root cause analysis, conducting system health monitoring, and performing routine software updates and patches. - System Configuration: Experience with IVR configuration and customization, and validating solution designs with system architects. - Cloud Platforms: Familiarity with AWS, Microsoft Azure, and cloud application architecture, including microservices, Kubernetes, and Docker. - Communication Skills: Strong verbal and written communication skills, with the ability to collaborate effectively across teams. Good to Have Skillsets (Optional) - Networking and Security: Knowledge of VOIP, SIP, messaging, carrier infrastructure, networking, and security. - Data Analysis: Experience in data analysis within contact center environments, including proficiency in data analysis tools like Excel, SQL, Power BI, and Tableau. - Automation: Knowledge of scripting languages such as Python and JavaScript for automation. - Industry Experience: Prior experience in the airline industry or working within high-volume contact centers. Qualifications and Experience - Education: Bachelor’s degree in IT, Computer Science, or a related field. - Certifications: Genesys Certification or relevant training (Cloud or Engage preferred). - Experience: Proven experience in contact center technical support, data analysis, and cloud environments. - Professional Attributes: Strong analytical and problem-solving skills, ability to handle multiple priorities in a fast-paced environment, and a collaborative mindset for cross-functional work.
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Technical Support
1 week ago
Hyderabad, Telangana, India Targix Technologies Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionTargix Technologies is an Ad-tech company leading innovation with two brands under its umbrella. DoDooH is an advanced DOOH platform with over 1000 screens in clinics across major metros in India, providing advertisers with hyperlocal and broad reach through an AI-based CMS optimizing for reach and frequency. CMS, the second brand, is a...
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Hyderabad, India Tek Support Full timeJob Title: AI Solutions Architect – Technical Interview Panel ExpertExperience Level: 20+ years (with 8+ years in AI/ML system architecture)Location: RemoteEmployment Type: Full-TimeJob Summary:We are looking for a highly experienced AI Solutions Architect to serve as a Technical Interview Panel Expert for evaluating candidates in Artificial Intelligence,...
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Technical support
2 weeks ago
Hyderabad, Telangana, India 21st century global services Full time ₹ 46,000 - ₹ 65,000 per yearTechnical support with international voice experience.Active directory.Office 365.Troubleshooting.exp: 1-3 Yrs Max.Location: Hyderabad.Mode of Interview: 2 Rounds Virtual.Mode of Work: WFO 5 days.Budget: 4.6 LPA.Job OverviewWe are seeking a Junior Technical Support professional with a focus on international voice experience for our Hyderabad location. This...
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AI Solutions Architect
2 weeks ago
Hyderabad, India Tek Support Full timeJob Title: AI Solutions Architect – Technical Interview Panel Expert Experience Level: 20+ years (with 8+ years in AI/ML system architecture) Location: Remote Employment Type: Full-Time Job Summary: We are looking for a highly experienced AI Solutions Architect to serve as a Technical Interview Panel Expert for evaluating candidates in Artificial...
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Hyderabad, India Tek Support Full timeJob Title: AI Solutions Architect – Technical Interview Panel Expert Experience Level: 20+ years (with 8+ years in AI/ML system architecture) Location: Remote Employment Type: Full-Time Job Summary: We are looking for a highly experienced AI Solutions Architect to serve as a Technical Interview Panel Expert for evaluating candidates in Artificial...
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Hyderabad, India Tek Support Full timeJob Title: AI Solutions Architect – Technical Interview Panel ExpertExperience Level: 20+ years (with 8+ years in AI/ML system architecture)Location: RemoteEmployment Type: Full-TimeJob Summary:We are looking for a highly experienced AI Solutions Architect to serve as a Technical Interview Panel Expert for evaluating candidates in Artificial Intelligence,...
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Hyderabad, India Tek Support Full timeJob Title: AI Solutions Architect – Technical Interview Panel ExpertExperience Level: 20+ years (with 8+ years in AI/ML system architecture)Location: RemoteEmployment Type: Full-TimeJob Summary:We are looking for a highly experienced AI Solutions Architect to serve as a Technical Interview Panel Expert for evaluating candidates in Artificial Intelligence,...
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Hyderabad, India Tek Support Full timeJob Title: AI Solutions Architect – Technical Interview Panel ExpertExperience Level: 20+ years (with 8+ years in AI/ML system architecture)Location: RemoteEmployment Type: Full-TimeJob Summary:We are looking for a highly experienced AI Solutions Architect to serve as a Technical Interview Panel Expert for evaluating candidates in Artificial Intelligence,...
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AI Solutions Architect
2 weeks ago
Hyderabad, India Tek Support Full timeJob Title: AI Solutions Architect – Technical Interview Panel Expert Experience Level: 20+ years (with 8+ years in AI/ML system architecture)Location: RemoteEmployment Type: Full-TimeJob Summary:We are looking for a highly experienced AI Solutions Architect to serve as a Technical Interview Panel Expert for evaluating candidates in...
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Technical Support
3 weeks ago
Hyderabad, India Kvc Consultants Ltd Full timeJob Description As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key...
