BMC Helix Operations Management(BHOM) Engineer

2 weeks ago

India MBI Digital Corp Full time

MBI Digital is looking for an IT and Infrastructure Support Engineer with 5+ yrs experience and specialization in BMC Helix Operations Management and BMC Patrol.


This is a 100% remote position. Candidates should be willing to work on weekends / on call (as needed) and overlap in the US EST time zone until 2:30 PM EST.


Roles & Responsibilities

  • Monitoring BMC TrueSight Operations Management (patrol/BHOM), deploying BHOM, collectors, thresholds data centers, networking, etc
  • Configure and customize BMC Helix Operations Management or TrueSight Operations Management solutions to align with client requirements. Adjust system settings and features to meet operational needs
  • Experience in triaging and resolving technical issues experienced by company employees and maintain help desk tickets
  • Update, maintain and monitor computer networks (Cisco VPN, BMC BEM, License Management)
  • Establish Arcserve backups of SQL Databases, Physical and Virtual Servers (Administer updates, Recovery and backup job maintenance)
  • Facilitate proactive cybersecurity practices (Virus Protection, Phishing Awareness, Disaster Recovery)
  • IT onboarding for new employees/contractors (Laptop deployment, Email, Active Directory, Remote Office)
  • Create standard operating procedures for technical installations or configurations on internal Wiki, company Jira and company Intranet
  • Execute installation, management and routine deployment of VMware infrastructure
  • Virtualization of physical servers utilizing VMware and Arcserve Backup

Skills/Experience

  • Candidate must possess a Bachelor’s Degree in IT and Infrastructure
  • Should have min 5 years of IT experience

Nice to have skills

  • Knowledge of Splunk, SolarWinds, Idera
  • Experience with cloud migration and “Lift and Ship” to AWS Cloud
  • Understanding or experience of audit processes like SOC 2 Compliance
  • Having knowledge of ITSM and experience working in ITIL projects

The ideal candidate will be able to demonstrate the following:

  • Problem-solving skills and proven record of working well in a team environment
  • Advanced proficiency in communication skills (verbal and written) across all organizational levels
  • Critical thinker and complex problem-solving capabilities with excellent attention to detail
  • Ability to be effective in an environment of rapid change and complexity
  • Ability to document technical as well as management process flows
  • Ability to work effectively with business and other functional teams
  • Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
  • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Willing to work overlapping with US Eastern timezone, weekend and on-call support will be required.

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