Event Management Specialist

2 days ago


India Live Connections Full time

Live Connections is seeking an experienced Event Management Specialist to join our team. As an Event Manager, you will be responsible for event management and monitoring of IT infrastructure on our live system.

The ideal candidate will have strong BMC experience and knowledge, with a minimum of 6 years of experience in Incident Management and ServiceNow Knowledge Mgmtc & BMC - BEM (BMC Event Manager). They will also have excellent communication and problem-solving skills.

We offer a competitive salary of ₹800,000 per annum, based on the location of Chennai.

Job Description:

Event Management: Raising and responding to Alerts, Events, and Incidents, including handing off each of these to the relevant Resolver Group or service desk.

Monitoring Solution Expertise: Subject matter expert-level knowledge of a Monitoring Solution such as BMC suite of services and some experience in relevant technologies like SolarWinds, Riverbed NetIM/Application Response Expert (ARX), WhatsUp Gold, and Microsoft System Centre Operation Manager (SCOM).

Responsibilities:

  • Supporting the Authority to develop best practices and implementing such practices with the configuration of relevant systems for Events and Alerts.
  • Engineering and managing Event Management Dashboards.
  • Identifying circumstances where an Alert is required and configuring Alerts to meet the requirements of the Event Management Service stakeholders.

Requirements:

  • Minimum 6 years of experience in Incident Management and ServiceNow Knowledge Mgmtc & BMC - BEM (BMC Event Manager).
  • Strong BMC experience and knowledge.
  • Excellent communication and problem-solving skills.

About Us:

Live Connections is a dynamic company that values innovation and excellence. We are committed to providing our customers with the best possible service and solutions.



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