Senior Product Manager ITSM

4 weeks ago


india EdgeVerve Full time

Job Title: Senior Product Manager (ITSM)

Location: Bangalore

Experience: 18Yrs to 25Yrs


  • Practical experience with ITIL processes like Incident Management, Problem Management, Change Enablement, Release Management, and Knowledge Management.
  • Familiarity with leading ITSM platforms ServiceNow, Jira Service Management, BMC Helix etc. and their strengths/weaknesses.
  • Familiarity with collaboration tools such as Slack, Microsoft Teams etc. and their integrations with ITSM
  • Familiarity with SRE, continuous integration/continuous delivery (CI/CD) practices and their integration with ITSM processes
  • Understanding of technology capabilities like AIOps, ChatOps, and the shift towards employee experience in ITSM.
  • Awareness of specific AI/ML techniques in ITSM e.g., natural language processing for ticket categorization, anomaly detection for proactive problem identification, predictive analytics for resource optimization etc.
  • Ability to develop a product vision that leverages AI/data/RPA to address key challenges in ITSM e.g., reducing MTTR, improving first call resolution, automating repetitive tasks.



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