IT Infrastructure Support Engineer
2 days ago
We are a forward-thinking company specializing in digital solutions, seeking a highly skilled IT Infrastructure Support Engineer to join our team.
Job OverviewThis is a full-time, 100% remote position requiring at least 5+ years of experience in IT infrastructure support, with a focus on BMC Helix Operations Management and cloud migration.
Key Responsibilities- Monitor and deploy BMC TrueSight Operations Management (patrol/BHOM), collectors, thresholds data centers, networking, etc.
- Configure and customize BMC Helix Operations Management or TrueSight Operations Management solutions to meet client requirements.
- Triage and resolve technical issues experienced by employees, maintaining help desk tickets.
- Update, maintain, and monitor computer networks (Cisco VPN, BMC BEM, License Management).
- Establish Arcserve backups of SQL databases, physical, and virtual servers, administering updates, recovery, and backup job maintenance.
- Facilitate proactive cybersecurity practices (virus protection, phishing awareness, disaster recovery).
- Onboard new employees/contractors (laptop deployment, email, Active Directory, remote office).
- Create standard operating procedures for technical installations or configurations on internal Wiki, company Jira, and company Intranet.
- Execute installation, management, and routine deployment of VMware infrastructure.
- Bachelor's degree in IT and infrastructure.
- Minimum 5 years of IT experience.
- Knowledge of Splunk, SolarWinds, Idera.
- Experience with cloud migration and 'Lift and Ship' to AWS Cloud.
- Understanding or experience of audit processes like SOC 2 Compliance.
- Knowledge of ITSM and experience working in ITIL projects.
The estimated salary range for this position is $80,000-$110,000 per annum, depending on experience and qualifications. We offer a competitive benefits package and opportunities for professional growth.
About the Ideal Candidate- Problem-solving skills and proven record of working well in a team environment.
- Advanced proficiency in communication skills (verbal and written) across all organizational levels.
- Critical thinker with complex problem-solving capabilities and excellent attention to detail.
- Ability to be effective in an environment of rapid change and complexity.
- Ability to document technical as well as management process flows.
- Ability to work effectively with business and other functional teams.
- Well-organized with a positive attitude and ability to communicate with customers, vendors, and internal groups.
- Exercises independent judgment within broadly defined practices and policies.
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