BMC ITSM Solution Architect

4 weeks ago


India Tata Consultancy Services Full time
Tata Consultancy Services - Job Opportunity

We are seeking a highly skilled BMC ITSM Solution Architect to join our team.

Job Overview

This is an exciting opportunity for experienced professionals who have a strong understanding of the latest versions of BMC ITSM, including 20.x. As a BMC ITSM Solution Architect, you will be responsible for designing and implementing solutions that meet the needs of our clients.

Responsibilities
  • Design and implement BMC ITSM solutions, leveraging your expertise in Helix platform, BMC Analytics, and Migration experience.
  • Work closely with cross-functional teams to ensure seamless integration of Smart IT, DWP(A), and Smart Reporting.
  • Develop and troubleshoot workflows in BMC Remedy AR system, utilizing your experience in Active Links, Filters, Escalations, Web Services, and All Form Objects creation.
  • Configure advanced AR settings, including Server Group, DSO, Load Balancer, and Threads settings.
  • Install and configure AR/Atrium/ITSM, with a strong understanding of Permission models and concepts.
  • Leverage your experience in BMC ITSM (Incident, Problem, Change & Release, Asset, Knowledge Management) and Atrium Core products (CMDB, Product Catalogue, Atrium Integrator).
  • Collaborate with stakeholders to design and implement CMDB class structures and Reconciliation concepts.
Requirements
  • 4-6 years of experience in BMC ITSM solution architecture.
  • Strong knowledge of BMC ITSM (20.x) and Helix platform.
  • Experience in BMC Analytics, Migration, and BMC Remedy AR system workflow development.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
What We Offer

We offer a competitive salary range of $100,000 - $120,000 per annum, depending on experience and location in Hyderabad. In addition to a comprehensive compensation package, we provide opportunities for career growth and professional development. If you are passionate about delivering innovative solutions and working with a talented team, we encourage you to apply.



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