Trundl, Inc | ITSM Solutions Architect | india
2 weeks ago
As an ITSM Solutions Architect, you will play an important role in capturing requirements related to Service Management and creating solutions and/or operating models for customers. Your role will be instrumental, and you will play a key part throughout the Service Management life cycle; from developing a Strategy to Designing solutions, delivering outcomes, and continual improvement. Key to your success will be your broad range of long-standing and evidenced skills and experiences in both running a team and designing end-to-end solutions. You will be able to evidence building teams and work closely with subject matter experts across all aspects of services and technology disciplines and deliver technology solutions aligned to contracted services capabilities.
Main Responsibilities:
- Advise customers on the drivers for executing organizational change as well as adopting technologies.
- Advise customers on the adoption of agile methods of delivery and the impact on IT operations.
- Develop close working relationships with key stakeholders in our client's organization, becoming a trusted advisor to our customers.
- Lead, own, and support the pre-sales of digital and technology transformation solutions and services, including responses to large-scale and complex customer opportunities.
Strategy:
- Use strong business analytical skills to synthesise client issues into key challenges which need addressing.
- Have exceptional communication and presentation skills covering both technical and business concepts.
- Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products.
- Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey.
Design:
- Draw on strong stakeholder management and communication skills to gather requirements and to provide guidance on how to design and develop service management as a strategic asset.
- Help with the design of a Service Catalogue to enable IT to communicate effectively with the Business Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects.
- Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of (cloud) target operating model design.
- Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey.
- Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops, Jira Service Management/ServiceNow tooling.
Skills and Experience Required for the Ideal Candidate:
- You will have great communication and presentation skills and be able to articulate complex ideas and solutions to stakeholders at all levels.
- Extensive experience in IT consultancy, stakeholder management, and thought leadership.
- The ability to interpret customers' business and technical requirements into IT services and solutions is essential.
- Excellent English communication skills, both written and verbal; a second major European language is a significant advantage.
- Enable client business outcomes through the delivery of change such as cost reduction, operational effectiveness, and embedding change and cultural adoption.
- The consultant will also support the development and extension of the Service Management practice and be keen to self-develop through training, attending workshops, and networking events.
- Supporting clients in the adoption of Service, Change, Incident, Problem & Asset Management, Artificial Intelligence (AI), and Automation to ensure IT service excellence is delivered.
- The role (which does not require experience in specific technologies, but a keen technical propensity for Service Management and a Consultancy background) will involve working on project-based engagements with clients.
- A proven background in implementing Target Operating Model (TOM) work.
- Capability maturity assessment and road mapping.
- ITIL Certification is preferable.
- Service Assurance
- Strong Knowledge of Cloud Services (AWS, Azure, GCP)
- Automation experience
- Service Definition
- ITSM Tooling Implementation (Jira Service Management, ServiceNow, BMC, etc)
-
Trundl, Inc | ITSM Solutions Architect | india
2 weeks ago
india Trundl, Inc Full timeAs an ITSM Solutions Architect, you will play an important role in capturing requirements related to Service Management and creating solutions and/or operating models for customers. Your role will be instrumental, and you will play a key part throughout the Service Management life cycle; from developing a Strategy to Designing solutions, delivering outcomes,...
-
Trundl, Inc | ITSM Solutions Architect | india
2 weeks ago
india Trundl, Inc Full timeAs an ITSM Solutions Architect, you will play an important role in capturing requirements related to Service Management and creating solutions and/or operating models for customers. Your role will be instrumental, and you will play a key part throughout the Service Management life cycle; from developing a Strategy to Designing solutions, delivering outcomes,...
-
Itsm solutions architect
2 weeks ago
India Trundl, Inc Full timeAs an ITSM Solutions Architect, you will play an important role in capturing requirements related to Service Management and creating solutions and/or operating models for customers. Your role will be instrumental, and you will play a key part throughout the Service Management life cycle; from developing a Strategy to Designing solutions, delivering outcomes,...
-
ITSM Solutions Architect
2 weeks ago
India Trundl, Inc Full timeAs an ITSM Solutions Architect, you will play an important role in capturing requirements related to Service Management and creating solutions and/or operating models for customers. Your role will be instrumental, and you will play a key part throughout the Service Management life cycle; from developing a Strategy to Designing solutions, delivering outcomes,...
-
ITSM Solutions Architect
2 weeks ago
India Trundl, Inc Full timeAs an ITSM Solutions Architect, you will play an important role in capturing requirements related to Service Management and creating solutions and/or operating models for customers. Your role will be instrumental, and you will play a key part throughout the Service Management life cycle; from developing a Strategy to Designing solutions, delivering...
-
ITSM Solutions Architect
4 days ago
India Trundl, Inc Full timeAs an ITSM Solutions Architect, you will play an important role in capturing requirements related to Service Management and creating solutions and/or operating models for customers. Your role will be instrumental, and you will play a key part throughout the Service Management life cycle; from developing a Strategy to Designing solutions, delivering...
-
india ITSM Solutions International Full timeWe are looking for an experienced ITSM Consultant with extensive knowledge of implementing Ivanti products to join our client's team remotely. Job Summary: As an ITSM Consultant specializing in Ivanti, you will be responsible for delivering expert guidance and support in implementing IT Service Management solutions. Your role will involve collaborating with...
-
india ITSM Solutions International Full timeWe are looking for an experienced ITSM Consultant with extensive knowledge of implementing Ivanti products to join our client's team remotely.Job Summary: As an ITSM Consultant specializing in Ivanti, you will be responsible for delivering expert guidance and support in implementing IT Service Management solutions. Your role will involve collaborating with...
-
HS Solutions Inc | Databricks Architect | india
3 weeks ago
india HS Solutions Inc Full timeAbout the Job We are having an Urgent opening for one of our MNC client for PAN India Locations. Position Title: Databricks Architect Notice Period: Immediate to 30 days maximum Location: PAN India Experience: 10-15 Yrs In this role, the Databricks Architect is responsible for providing technical direction and lead a group of one or more developer to...
-
Enterprise Minds, Inc | ServiceNow Architect | india
18 hours ago
india Enterprise Minds, Inc Full timePosition: ServiceNow ArchitectLocation: RemoteJob Type: Full-Time Experience Level: Senior / ExpertReports To: IT Director / VP of IT Operations / Head of Digital TransformationExperience: 8+ yearsJob Summary:The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as the...
-
Databricks Solutions Architect
3 weeks ago
India HS Solutions Inc Full timeAbout the JobWe are seeking a highly skilled Databricks Solutions Architect to join our team at HS Solutions Inc.The ideal candidate will have a strong background in data engineering and experience in designing and implementing unified data platforms.Key ResponsibilitiesArchitect and design solutions to meet functional and non-functional requirements.Create...
-
india CloudLabs Inc Full timeCloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application...
-
india CloudLabs Inc Full timeCloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application...
-
india CloudLabs Inc Full timeCloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application...
-
Enterprise Minds, Inc | ServiceNow Architect | india
12 hours ago
india Enterprise Minds, Inc Full timePosition: ServiceNow Architect Location: Remote Job Type: Full-Time Experience Level: Senior / Expert Reports To: IT Director / VP of IT Operations / Head of Digital Transformation Experience: 8+ years Job Summary: The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will...
-
India ITSM Solutions International Full timeWe are looking for an experienced ITSM Consultant with extensive knowledge of implementing Ivanti products to join our client's team remotely. Job Summary: As an ITSM Consultant specializing in Ivanti, you will be responsible for delivering expert guidance and support in implementing IT Service Management solutions. Your role will involve collaborating with...
-
India ITSM Solutions International Full timeWe are looking for an experienced ITSM Consultant with extensive knowledge of implementing Ivanti products to join our client's team remotely. Job Summary: As an ITSM Consultant specializing in Ivanti, you will be responsible for delivering expert guidance and support in implementing IT Service Management solutions. Your role will involve...
-
India ITSM Solutions International Full timeWe are looking for an experienced ITSM Consultant with extensive knowledge of implementing Ivanti products to join our client's team remotely.Job Summary: As an ITSM Consultant specializing in Ivanti, you will be responsible for delivering expert guidance and support in implementing IT Service Management solutions. Your role will involve collaborating with...
-
India ITSM Solutions International Full timeWe are looking for an experienced ITSM Consultant with extensive knowledge of implementing Ivanti products to join our client's team remotely. Job Summary: As an ITSM Consultant specializing in Ivanti, you will be responsible for delivering expert guidance and support in implementing IT Service Management solutions. Your role will involve...
-
India ITSM Solutions International Full timeWe are looking for an experienced ITSM Consultant with extensive knowledge of Ivanti products to join our client's team remotely. Job Summary: As an ITSM Consultant specializing in Ivanti, you will be responsible for delivering expert guidance and support in implementing IT Service Management solutions. Your role will involve collaborating with...
