Head, Customer Engagement, Prime Video India, Amazon Prime Video

15 hours ago

Mumbai, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
Want to change the way people watch content online? Help create the future of digital entertainment with Prime Video We are changing the way millions of customers enjoy movies and TV shows through Amazon Prime Video. Our mission is to build the widest selection of digital video content and make it trivially easy for customers to enjoy great content wherever and whenever they want. To help us fulfill this mission, we are looking for a business leader who is customer-obsessed and analytical to help grow Amazon Prime Video and manage the best-in-class Customer Engagement team. If you want to operate at start up speed, solve some of the hardest problems and build a service which customers love, Amazon Prime Video might just be the place for you.
The candidate should be a seasoned leader with deep digital customer marketing knowledge across a wide span of disciplines including customer acquisition, engagement, and product marketing. Candidates will have experience working cross-functionally across internal teams, and driving programs that reach millions of customers, as well as an aptitude for data analysis. A mind for innovation, thinking big, and learning through testing is highly valued. The successful candidate is detail, team, and goal-oriented. The candidate should be comfortable with numbers, high ambiguity, and consistently deliver results. Having an entrepreneurial mentality, a passion for new technologies, and the ability to influence is key.
The role will accomplish creating valuable trends through data analysis, mapping the customer journey, defining customer segments, ideating an onsite marketing plan to deliver success against key customer segments and phases. The candidate will lead a team to drive growth, build a test and learn roadmap, work with stakeholders to execute this roadmap across a variety of owned and operated channels. This role will also work closely with Prime Video's worldwide marketing automation teams to build scale and influence global programs catering to local nuances.
Success in this role requires having the big picture, defining ambitious plans and goals, building programs and processes to scale, and operating daily at the highest level. This role provides an opportunity to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate. This role will be based out of Mumbai.
Key job responsibilities
This is a people manager role with an opportunity to deliver through product, business and marketing teams in India. A creative bent of mind, coupled with sharp analytical skills, high ownership and customer obsession, and proven ability to influence without authority will be critical to succeed in this role.
Growth and opportunity sizing: Work backwards from customers' needs to develop and articulate a bold vision for Amazon Prime Video's growth and engagement in APAC.
Goal-oriented mindset: Drive core KPIs by clearly understanding different cohorts and their CX needs - establish monthly, quarterly and annual goal phasing for the businesses.
Marketing Operations: Execute the vision proposed by systematically executing a well-defined program with clarity on projects, ownership, and delivery timelines.
Business Reporting: Publish program performance through weekly, monthly and quarterly business reviews
Stakeholder Management: influence senior execs across 10+ teams to support the delivery of program goals by aligning on the problems, proposed solutions, effort and timelines
Customer Experience: Simplify the CX and develop a clear onsite strategy on Amazon via a thorough experimentation (A/B Tests) roadmap.
Work experience including go-to-market launch management, onsite customer activation, engagement, and product marketing.
Experience owning creative input, development and execution from concept to completion
Experience building, executing and scaling cross-functional marketing programs
Experience using data and metrics to measure impact and determine improvements
Ability to transform thinking quickly from high-level, strategic thinking into auditing detailed execution
Excellent communications skills to drive recommendations, articulate tradeoffs, and communicate plans to senior executives
Writes with laser-sharp clarity, using data to support assertions while still inspiring new thoughts and solutions
Ability to juggle a range of projects across Amazon teams balancing quality and speed
PREFERRED QUALIFICATIONS
Advanced management degree
Experience in Media & Entertainment industry
Meets/exceeds Amazon's leadership principles requirements for this role
Meets/exceeds Amazon's functional depth and complexity for this role
BASIC QUALIFICATIONS:
- 12+ years of professional non-internship marketing experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience driving direction and alignment with cross-functional teams
- Experience communicating results to stakeholders
- Experience guiding creative input, development and execution from concept to completion
PREFERRED QUALIFICATIONS:
- 12+ years of team management experience

  • Director & Country Head, Prime Video India, Amazon Prime Video India

    15 hours ago

    Mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Prime Video's vision is to be the world's favorite entertainment brand, and the first-choice entertainment hub globally. Prime Video is a premium streaming...

  • myGwork | Director

    16 hours ago

    mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Prime Video's vision is to be the world's favorite entertainment brand, and the first-choice entertainment hub globally. Prime Video is a premium streaming...

  • myGwork | Head, Customer Engagement, Prime Video India, Amazon Prime Video

    16 hours ago

    mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Want to change the way people watch content online? Help create the future of digital entertainment with Prime Video! We are changing the way millions of customers...

  • Head of Programming, Amazon Prime Video

    15 hours ago

    Mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Come join Amazon Prime Video as we lead the shift towards digital video entertainment and shape the future of movies and television in India. Prime Video is a...

  • Head of Growth and Engagement for Prime Video India

    1 day ago

    Mumbai, Maharashtra, India myGwork Full time

    Unlock the Future of Digital EntertainmentWe are seeking a seasoned business leader to drive growth and engagement for Amazon Prime Video in India. As Head of Growth and Engagement, you will lead a team to develop and execute strategies that reach millions of customers, build a service they love, and make digital entertainment trivially easy.About the...

  • Growth Manager, Prime Video India, Amazon Prime Video

    15 hours ago

    Mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Prime Video is changing the way people watch movies and TV shows, offering multiple ways to instantly stream and watch videos. Our mission is to build the...

  • myGwork | Head of Programming, Amazon Prime Video

    16 hours ago

    mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Come join Amazon Prime Video as we lead the shift towards digital video entertainment and shape the future of movies and television in India. Prime Video is a...

  • myGwork | Growth Manager, Prime Video India, Amazon Prime Video

    16 hours ago

    mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Prime Video is changing the way people watch movies and TV shows, offering multiple ways to instantly stream and watch videos. Our mission is to build the...

  • Head of Communications, Prime Video

    15 hours ago

    Mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Prime Video is changing the way millions of customers enjoy video. Prime Video delivers premium content to customers through purchase and rental of movies and TV...

  • myGwork | Head of Communications, Prime Video

    16 hours ago

    mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Prime Video is changing the way millions of customers enjoy video. Prime Video delivers premium content to customers through purchase and rental of movies and TV...

  • Business Analyst, Prime Video IN

    6 months ago

    Mumbai, India ASSPL - Maharashtra Full time

    Do you want to change the way people watch TV? We are seeking an experienced Business Analyst to develop a deep understanding of the Prime Video customer, their behavior & motivations, and their drivers of content consumption. Prime Video is changing the way people watch movies and TV shows, offering thousands of new release movies, next-day television...

  • Business Growth Leader

    1 day ago

    Mumbai, Maharashtra, India myGwork Full time

    Estimate salary: $150,000-$200,000 per yearAbout the JobThis is an exciting opportunity to lead the growth of Prime Video in India as a Business Growth Leader. With our growing presence in 240 countries and territories worldwide, we are looking for a talented individual to help us shape our business strategy and drive customer adoption.Job DescriptionAs a...

  • Sr Content Marketing Manager, Amazon Prime Video

    15 hours ago

    Mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Prime Video's mission is to be the most loved entertainment hub for its customers, changing the way people watch movies and TV shows, offering multiples ways...

  • Digital Marketing Manager, Prime Video

    6 months ago

    Mumbai, India ASSPL - Maharashtra Full time

    Amazon Prime Video is changing the way people watch movies and TV shows, offering multiple ways to instantly stream and watch videos. Our mission is to build the widest selection of digital video content and make it trivially easy for customers to enjoy wherever and whenever they want. If you want to operate at start up speed, solve some of the hardest...

  • Content Insights Lead, Amazon Prime Video

    5 months ago

    Mumbai, India ASSPL - Maharashtra Full time

    Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and we’re just getting started changing the way millions of people around the world enjoy content. Now available in more...

  • Growth Strategist for Prime Video India

    1 day ago

    Mumbai, Maharashtra, India myGwork Full time

    This is a unique opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.About the RoleWe are seeking a customer-obsessed Growth Manager to strengthen our ability to delight customers. As part of the Prime Video India Growth team, you will work closely on launching and...

  • myGwork | Sr Content Marketing Manager, Amazon Prime Video

    16 hours ago

    mumbai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Prime Video's mission is to be the most loved entertainment hub for its customers, changing the way people watch movies and TV shows, offering multiples ways...

  • Head of Digital Marketing, Amazon Prime Video

    5 months ago

    Mumbai, India Amazon Seller Services Private Limited Full time

    Prime Video is looking for a results-driven Senior Digital Marketing Leader with a deep passion for managing paid digital channels campaigns. We're looking for a Performance Marketing Head to join our team and take the reins of our paid media advertising across all parts of the funnel. We are seeking an experienced and enthusiastic digital marketing...

  • Principal, Strategy

    5 months ago

    Mumbai, India Amazon Seller Services Private Limited Full time

    We seek a Head, Strategy & Business Planning, to develop long-term plans and lead strategic projects with significant disruptive potential for the Prime Video business in Asia Pacific & MENA. This is an exciting opportunity to join one of the most innovative businesses at Amazon, supporting a high-performing team. The role will tackle Prime Video's highest...

  • Content Marketing Leader

    1 day ago

    Mumbai, Maharashtra, India myGwork Full time

    About Amazon Prime VideoAmazon Prime Video is a leading entertainment hub, changing the way people watch movies and TV shows. Our mission is to provide an unparalleled viewing experience for our diverse audience in India and globally.Job DescriptionWe are seeking a forward-thinking Content Marketing Leader to join our team. This role involves building...