Product Support Specialist
4 weeks ago
Requirements
Immediate joiners.Willing to work in shifts
About Us
Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry.CareStack™ is a venture funded by the same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises.We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Responsibilities
Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.Respond to customer queries in a timely and accurate way, via phone, email, or chatIdentify customer needs and help customers use specific featuresAnalyse and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with the team.Share feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamShould be ready to work in US / Australia shift timing
Skills and Qualifications
Graduates in any discipline with excellent verbal and written communication skillsExperience as a First line Technical/Product Support Specialist or similar roleGood analytical, problem-solving and system thinking abilityFamiliar with healthcare Industry will be a plusExperience using help desk software and remote support toolsSystem knowledge of Enterprise ERP and CRM applicationsSelf-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment
LocationTrivandrum
Join us online for future opportunitiesWebsite: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.
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