Product support specialist

1 month ago

Thiruvananthapuram, India CareStack™ - Dental Practice Management Full time
Product Support Specialist – Care Stack
Requirements
Immediate joiners.
Willing to work in shifts
About Us
Good Methods Global Inc is a global health-tech venture engineering Care Stack™ - a powerful practice management cloud platform for dental practices in the US. Care Stack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, Care Stack™ is rewriting the rules of what an intelligent solution should look like for dentistry.
Care Stack™ is a venture funded by the same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, Book My Show, and many other leading technology enterprises.
We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Responsibilities
Be a specialist in the enterprise software of Care Stack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with the team.
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing team
Should be ready to work in US / Australia shift timing
Skills and Qualifications
Graduates in any discipline with excellent verbal and written communication skills
Experience as a First line Technical/Product Support Specialist or similar role
Good analytical, problem-solving and system thinking ability
Familiar with healthcare Industry will be a plus
Experience using help desk software and remote support tools
System knowledge of Enterprise ERP and CRM applications
Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment
Location
Trivandrum
Join us online for future opportunities
Website: In: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.

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