Senior Technical Support Specialist for Dental Practice Management
21 hours ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at CareStack™ - Dental Practice Management. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.
Key Responsibilities- Be a subject matter expert in our enterprise software, specifically designed for US dentistry.
- Respond to customer inquiries in a timely and accurate manner via phone, email, or chat.
- Identify customer needs and provide guidance on using specific features.
- Analyze and report product malfunctions, including testing different scenarios and impersonating users.
- Update internal databases with information about technical issues and useful discussions with the team.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Graduates in any discipline with excellent verbal and written communication skills.
- Experience as a First-line Technical/Product Support Specialist or similar role.
- Strong analytical, problem-solving, and system thinking abilities.
- Familiarity with the healthcare industry is a plus.
- Experience using help desk software and remote support tools.
- System knowledge of Enterprise ERP and CRM applications.
- A self-starter with good teamwork and multitasking skills in a high-pressure environment.
We offer a competitive salary range of $50,000 - $70,000 per annum, depending on experience.
LocationThis role is based in Trivandrum.
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