Senior Technical Support Specialist for Dental Practice Management

21 hours ago


Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time
About the Role

We are seeking a highly skilled Senior Technical Support Specialist to join our team at CareStack™ - Dental Practice Management. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

Key Responsibilities
  • Be a subject matter expert in our enterprise software, specifically designed for US dentistry.
  • Respond to customer inquiries in a timely and accurate manner via phone, email, or chat.
  • Identify customer needs and provide guidance on using specific features.
  • Analyze and report product malfunctions, including testing different scenarios and impersonating users.
  • Update internal databases with information about technical issues and useful discussions with the team.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.
Requirements
  • Graduates in any discipline with excellent verbal and written communication skills.
  • Experience as a First-line Technical/Product Support Specialist or similar role.
  • Strong analytical, problem-solving, and system thinking abilities.
  • Familiarity with the healthcare industry is a plus.
  • Experience using help desk software and remote support tools.
  • System knowledge of Enterprise ERP and CRM applications.
  • A self-starter with good teamwork and multitasking skills in a high-pressure environment.
What We Offer

We offer a competitive salary range of $50,000 - $70,000 per annum, depending on experience.

Location

This role is based in Trivandrum.



  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job DescriptionWe are seeking a highly skilled Dental Software Support Specialist to join our team at CareStack™ - Dental Practice Management.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to provide exceptional support to our customers in the US dental industry. As a key member of our customer success team,...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About CareStackCareStack is a cutting-edge dental software solution designed to revolutionize dental practices. Our cloud-based platform simplifies operations, elevates patient relationships, enhances staff productivity, and drives business growth and revenue.We're passionate about leveraging technology to enhance care management for everyone, ultimately...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Transforming Dental Practices with CareStackWe are seeking a highly skilled Senior Dental Software Engineer to join our team at CareStack, a cloud-based dental software solution. Our mission is to revolutionize dental practices through innovative technology.About UsCareStack is dedicated to simplifying operations, enhancing patient relationships, and...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack™ - Dental Practice Management is seeking a highly skilled Senior Dental Software Developer to join our team. This role offers a competitive salary of $120,000 per annum.About the RoleWe are a cloud-based dental software solution provider that aims to transform dental practices. Our platform simplifies operations, elevates patient relationships,...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack Support SpecialistAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at CareStack, a leading dental practice management platform. As a Product Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved promptly and...

  • Product Manager

    1 month ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack Product ManagerCareStack, a leading dental practice management software company, is seeking a Product Manager to define the path forward for the evolution of our product platform.The successful candidate will work closely with stakeholders, including customers, executive leadership, sales, marketing, and implementation teams, to understand and...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleCareStackTM - Dental Practice Management is seeking a highly skilled Product Support Specialist to join our team!Your Key ResponsibilitiesBe a specialist in the enterprise software of CareStack and the Business - US Dentistry - to support external stakeholders of the software platform.Respond to customer queries in a timely and accurate way,...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleWe are seeking a seasoned Lead Next.js Developer to join our team at CareStack™ - Dental Practice Management. As a key member of our technology team, you will be responsible for designing, developing, testing, and deploying highly responsive user interface components and web applications using Next.js.With 4-6 years of experience in software...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack US Dentistry Support SpecialistAre you passionate about delivering exceptional customer support in the healthcare technology sector? Do you have a knack for troubleshooting and resolving complex technical issues?We are seeking a highly skilled Technical Product Support Specialist to join our team at CareStack. As a key member of our support team,...

  • Software Engineer

    2 weeks ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Overview of the RoleCareStack, a leading dental practice management software company, is seeking an experienced Software Engineer to join our team. In this role, you will be responsible for designing and building the next generation healthcare platform, working closely with our Staff SDEs.Key ResponsibilitiesTechnical Design: Develop complete designs to...

  • Product Manager

    3 weeks ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleCareStack is a leading cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs. As a Product Manager, you will define the path forward for the evolution of our product platform.Key ResponsibilitiesWork closely with stakeholders to understand and prioritize drivers for business growthBuild...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack™ - Dental Practice Management is seeking a highly skilled Senior Software Engineer Full-Stack Professional to join its team of talented engineers.As a key member of our development team, you will be responsible for designing and building modern day web platforms using Microsoft technologies on the backend and Angular on the front end.The ideal...

  • Product Manager

    4 weeks ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job Title: Product ManagerCareStack is a cloud-based dental practice management solution that serves scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of various sizes. Our platform provides a single source of truth for dental offices, ensuring seamless operations and growth.We are seeking a Product Manager to define...

  • Fullstack Developer

    1 month ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack™ - Dental Practice ManagementCareStack is a cutting-edge dental software solution that empowers dental offices of all sizes to streamline their operations. As a Fullstack Developer, you will play a crucial role in shaping the future of dental practice management.Key ResponsibilitiesDesign and develop modern web platforms using Microsoft...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack - Dental Practice Management is seeking a Product Manager to define the path forward for our cloud-based dental software solution.The ideal candidate will work closely with stakeholders to understand and prioritize business growth drivers, building consensus on business priorities, and collaborating with development and marketing teams to plan and...

  • Product Manager

    4 weeks ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleCareStack is a pioneer in the dental software industry, offering a comprehensive cloud-based solution for scheduling, clinical, billing, patient engagement, and reporting needs. As a Product Manager, you will play a crucial role in defining the direction of our product platform.Key ResponsibilitiesYou will work closely with stakeholders to...

  • Product Manager

    1 month ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About CareStackCareStack is a pioneering dental practice management software solution that has revolutionized the industry with its innovative approach and customer-centric focus. Founded in 2015, the company has experienced rapid growth, with over 1000 offices choosing CareStack as their trusted partner.As a leader in the dental software market, CareStack...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About CareStackCareStack is a leading cloud-based dental practice management software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size.Our MissionWe strive to provide a comprehensive and innovative platform that meets the evolving needs of dental professionals, empowering them to deliver...

  • Product Director

    4 weeks ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleCareStack is a pioneering dental practice management software company, revolutionizing the industry with its innovative cloud-based solutions. As a Product Manager at CareStack, you will play a crucial role in defining the path forward for our product platform.Key ResponsibilitiesAs a Product Manager at CareStack, your key responsibilities will...

  • Product Lead

    4 weeks ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleCareStack™ - Dental Practice Management is seeking an exceptional Product Manager to define the path forward for the evolution of its product platform. As a key member of the team, you will be responsible for working closely with stakeholders to understand and prioritize drivers for business growth, building consensus on business priorities,...