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Technical Support Engineer

1 month ago

Noida, India Teamware Solutions Full time
Hi Connections
Teamware is hiring for Technical Support Engineering role
Location: Noida
NP:1month
Experience:2-4years
Interview mode:f2f interview
At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment
· Technical Support or implementation experience, supporting enterprise software solutions, ideally in a SaaS environment
· Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.
· Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.
· Excellent analytical skills and ability to navigate challenging situations in a professional manner.
· Ability to multi-task and perform effectively under pressure
· Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
· Fluency in multiple languages a plus.
· General cultural awareness, particularly for agents who are supporting customers in region other than the one they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)
MS Dynamics, SFDC CRM , Splunk, Okta , SSO Added advantage
If intersted do share cv to