Technical Support Engineer

1 week ago

Noida, India RAPINNO TECH SOLUTIONS PRIVATE LIMITED Full time

Responsibilities :

- Provide technical support via telephone and email, thoroughly logging all interactions in respective support cases.

- Work night shifts without rotations, with a 9-hour shift ranging from 8 PM to 7 AM IST.

- Participate in weekend or holiday coverage on a rotational basis with the team.

- Validate and report customer-submitted product bug reports with precision.

- Educate customers on the use of Digital Marketing products.

- Handle projects expertly and within stated timelines.

- Fully own cases and contribute to the success of global teams.

- Identify trends and potential issues, communicating them promptly to affected parties.

- Support sustainable and scalable software solutions for Adobe's largest customers.

- Maintain accurate and complete product documentation.

- Treat each case as an opportunity to delight customers, despite factors outside the consultant's control (such as product limitations or dependencies on third parties).

- Assist in special projects and other duties as assigned.

Required Technical Competence :

- Must have good written and communication skills

- Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.

- Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.

- Experience with SQL and database management.

- Experience with data insertion and reporting APIs, SOAP, REST, and PHP.

- Knowledge of mobile and video programming solutions.

- Experience with Tag Management tools.

- Desirable experience with Adobe Solutions such as Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools, within or outside the Adobe Marketing Cloud.

- Demonstrable ability to diagnose and fix complex analytic implementation issues.

- Practical understanding of JQuery, Angular JS, and any JS framework.

- Working knowledge of API (Application Programming Interface).

- Ability to identify, research, and quantify business problems using statistical analyses on large data sets.

- Evidence of leading multi-platform Adobe solutions as a product owner, technical client service lead, or solution consultant.

- Adobe Experience Cloud tool certification (Adobe Campaign, Adobe Experience Platform, Adobe Target, Adobe Analytics) is desirable.

- General knowledge of working with Google, Tealium, Salesforce, and Pega technologies.

- Some experience in digital marketing, CRO, digital analytics, decisioning, campaign planning, creative, and UX disciplines.

(ref:hirist.tech)

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