Senior technical support engineer

1 week ago


Noida, India OneXtel Full time
Job Summary:
We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate
will possess technical troubleshooting abilities, excellent communication skills, and the
capacity to work on a range of complex issues related to API and UI. You will be responsible
for providing technical support to our customers, ensuring prompt and effective resolution of
their queries and concerns.
Key Responsibilities: 5+ Years
Diagnose and resolve technical issues in a timely and efficient manner.
Troubleshoot and resolve issues related to APIs and UI for SMS, Whats App, RSC.
Ensure a seamless onboarding experience to set new customers up for success.
Collaborate with cross-functional teams to resolve customer issues and ensure smooth operations.
Document issues and troubleshooting steps clearly and effectively.
Maintain a high standard of written and verbal communication while interacting with
customers.
Interface directly with customers to gather detailed information on technical issues
and provide regular updates.
Requirements:
Knowledge of SMS, Whats App and API and related troubleshooting.
Technical troubleshooting skills, with the ability to resolve client problems.
Excellent communication skills, both written and verbal, to interact effectively with customers.
Ability to work in a fast-paced, customer-facing environment in a 24/7 rotational shift environment, if required.
Preferred Qualifications:
Customer service experience, especially in a technical support role in CPaa S
Expertise in the SMS and Whats App
Should be holding a degree

  • Noida, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Support Engineer

    6 months ago


    Noida, India BrandMuscle Full time

    Brandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media...


  • noida, India OneXtel Full time

    Job Summary:We are seeking a skilled Technical Support Engineer to join our team. The ideal candidatewill possess technical troubleshooting abilities, excellent communication skills, and thecapacity to work on a range of complex issues related to API and UI. You will be responsiblefor providing technical support to our customers, ensuring prompt and...


  • Noida, India OneXtel Full time

    Job Summary:We are seeking a skilled Technical Support Engineer to join our team. The ideal candidatewill possess technical troubleshooting abilities, excellent communication skills, and thecapacity to work on a range of complex issues related to API and UI. You will be responsiblefor providing technical support to our customers, ensuring prompt and...


  • Noida, Uttar Pradesh, India Microsoft Full time

    About the RoleWe are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for resolving customer technical issues, collaborating with cross-functional teams, and leveraging troubleshooting tools and best practices.Responsibilities* Review and investigate customer technical issues* Collaborate...


  • Noida, India OneXtel Full time

    Job Summary:We are seeking a skilled Technical Support Engineer to join our team. The ideal candidatewill possess technical troubleshooting abilities, excellent communication skills, and thecapacity to work on a range of complex issues related to API and UI. You will be responsiblefor providing technical support to our customers, ensuring prompt and...


  • Noida, India OneXtel Full time

    Job Summary: We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate will possess technical troubleshooting abilities, excellent communication skills, and the capacity to work on a range of complex issues related to API and UI. You will be responsible for providing technical support to our customers, ensuring prompt and...


  • Noida, India OneXtel Full time

    Job Summary:We are seeking a skilled Technical Support Engineer to join our team. The ideal candidatewill possess technical troubleshooting abilities, excellent communication skills, and thecapacity to work on a range of complex issues related to API and UI. You will be responsiblefor providing technical support to our customers, ensuring prompt and...


  • noida, India OneXtel Full time

    Job Summary: We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate will possess technical troubleshooting abilities, excellent communication skills, and the capacity to work on a range of complex issues related to API and UI. You will be responsible for providing technical support to our customers, ensuring prompt and...


  • Noida, Uttar Pradesh, India ION Full time

    About the Role:As a Senior Technical Support Specialist at ION Corporates, you will be the primary point of contact for clients reporting application-related issues and defects involving our enterprise software in the Financial and Commodity sectors. Your significant responsibility will be managing complex client cases, performing full case lifecycle...


  • Noida, Uttar Pradesh, India Microsoft Full time

    About the RoleWe are seeking a skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving customer technical issues. This is an exciting opportunity to accelerate your career growth by honing your problem-solving, collaboration, and research skills, and...


  • Gurgaon/Gurugram/Noida, India K & R Enterprises Full time

    Job Title: Senior Application Support EngineerJob Summary:We are seeking a highly skilled and experienced Senior Application Support Engineer to join our team at K & R Enterprises. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex issues, and escalating incidents to Level 3 as necessary.Key...


  • Noida, Uttar Pradesh, India IN003 Mercer Consulting India Private Limited Full time

    About the RoleWe are seeking a talented and experienced technical professional to join our team as a Senior Engineer at IN003 Mercer Consulting India Private Limited in Noida. This is a hybrid role that requires working at least three days a week in the office.As a Senior Engineer, you will be responsible for providing functional support for Oracle EBS...


  • Noida, Uttar Pradesh, India MNR Solutions Full time

    Job Title: Advanced Technical Support EngineerJob Summary: We are seeking an experienced Advanced Technical Support Engineer to join our team at MNR Solutions. As a key member of our support team, you will provide advanced technical support for complex issues related to software products.Key Responsibilities:Advanced Technical Support: Provide Level 3...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Job Summary:The successful candidate will provide Level 2 technical guidance and support to customers through phone, email, and chat channels. This role involves troubleshooting and resolving reported problems,...


  • Gurgaon/Gurugram/Noida, India K & R Enterprises Full time

    Key Responsibilities:As a Senior Application Support Engineer at K & R Enterprises, you will be responsible for providing top-notch technical support to our clients. This includes resolving complex issues, troubleshooting problems, and ensuring that all technical queries are addressed in a timely and efficient manner.Technical Requirements:- Proven...


  • Noida, India MNR Solutions Full time

    Job Description : As a Sr. Technical Support Engineer (L3), you will provide advanced technical support for complex issues related to software products. Your role involves diagnosing and resolving high-level technical problems, ensuring customer satisfaction, and contributing to the overall improvement of support processes.Key Responsibilities :1. Advanced...


  • Noida, India Teamware Solutions Full time

    Hi ConnectionsTeamware is hiring for Technical Support Engineering roleLocation: NoidaNP:1monthExperience:2-4yearsInterview mode:f2f interviewAt least 2 years of progressive experience diagnosing and resolving problems in a complex software environment· Technical Support or implementation experience, supporting enterprise software solutions, ideally in a...


  • Noida, India Teamware Solutions Full time

    Hi ConnectionsTeamware is hiring for Technical Support Engineering roleLocation: NoidaNP:1monthExperience:2-4yearsInterview mode:f2f interviewAt least 2 years of progressive experience diagnosing and resolving problems in a complex software environment· Technical Support or implementation experience, supporting enterprise software solutions, ideally in a...


  • Noida, India Teamware Solutions Full time

    Hi ConnectionsTeamware is hiring for Technical Support Engineering roleLocation: NoidaNP:1monthExperience:2-4yearsInterview mode:f2f interviewAt least 2 years of progressive experience diagnosing and resolving problems in a complex software environment· Technical Support or implementation experience, supporting enterprise software solutions, ideally in a...