Senior Technical Support Engineer
2 weeks ago
Job Summary:
We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate
will possess technical troubleshooting abilities, excellent communication skills, and the
capacity to work on a range of complex issues related to API and UI. You will be responsible
for providing technical support to our customers, ensuring prompt and effective resolution of
their queries and concerns.
Key Responsibilities: 5+ Years
- Diagnose and resolve technical issues in a timely and efficient manner.
- Troubleshoot and resolve issues related to APIs and UI for SMS, WhatsApp, RSC.
- Ensure a seamless onboarding experience to set new customers up for success.
- Collaborate with cross-functional teams to resolve customer issues and ensure smooth operations.
- Document issues and troubleshooting steps clearly and effectively.
- Maintain a high standard of written and verbal communication while interacting with
- customers.
- Interface directly with customers to gather detailed information on technical issues
- and provide regular updates.
Requirements:
- Knowledge of SMS, WhatsApp and API and related troubleshooting.
- Technical troubleshooting skills, with the ability to resolve client problems.
- Excellent communication skills, both written and verbal, to interact effectively with customers.
- Ability to work in a fast-paced, customer-facing environment in a 24/7 rotational shift environment, if required.
Preferred Qualifications:
- Customer service experience, especially in a technical support role in CPaaS
- Expertise in the SMS and WhatsApp
- Should be holding a degree
-
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