Technical Support Engineer

6 days ago

IndoreNoidaDelhi NCRDelhi, India ClearTrail Technologies Full time

Job Title : Technical Support Engineer.

Role : Software and Hardware Infrastructure Implementation and Support.

Experience : 2 to 5 years of experience in the role of Software and Hardware Infrastructure implementation and support.

Education : BE (IT/Computers), MCA.

Work Location : Indore/Noida - Work from office.

What is your Role :

- You will work in a multi-functional role with a combination of expertise in Software / Hardware / Networking Infrastructure, Storage, Virtualization, Customer Training and Technical Support.

- You will assist pre-sales teams in preparing techno-commercial proposal for selection of correct hardware infrastructure components, estimate pricing and prepare delivery schedule for the product deployments.

- You will be part of the team that designs deployment architecture of ClearTrail's product and implement same in the customer premises.

- Such deployments involve latest technologies in Big Data and spans up to hundreds of servers and Peta Byte Scales of Storages.

- You will often be required to interact with customer on various aspects related to Integration with Telecom Networks and travel to customer locations for such interactions and implementation.

- You will support Customer to resolve any first and second level product related issues reported.

- Interact with QA and Engineering team to co-ordinate issue resolution within the promised SLA to customer.

What will you do :

- Identify Hardware and Software requirements related to Product Implementation.

- Keep yourself updated with latest trends in Hardware and Software Infrastructure.

- Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.

- Design network security as per the requirement of customer.

- Design and deploy Hardware, Software and Application monitoring tools.

- Use automation for deployments and system upgrades.

- Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.

- Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.

- Assist with knowledge-sharing initiatives as well as product release training and documentation.

- Participate in design reviews of HLDs and LLDs with Customers.

(ref:hirist.tech)

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