Technical Support Engineer
4 weeks ago
We are seeking an experienced Technical Support Engineer to join our team in supporting a range of client back office applications. This is an excellent opportunity for someone with strong technical and consultancy skills.
Key Responsibilities:- Communicate with clients on user issues raised in JIRA.
- Provide fixes to issues reported in JIRAs related to Collateralization, Settlement, Reconciliation, and SWIFT instructions processing.
- Test changes done on UAT/non-PROD environments.
- Create release packs for PROD support team deployment into PROD.
- Write, enhance, and read SQL Stored Procedures.
- Work with Control-M jobs (creation/amendment).
- Drive system migrations/upgrades, including testing and heading the release process.
- At least 3 years of L3 Support experience.
- At least 2 years of experience with SQL.
- Experience with Java.
- Previous experience in Investment Banking/Capital Markets.
- Strong SQL query writing skills.
- Ability to communicate verbally with clients in English at an upper-intermediate level or higher.
- Jira & Confluence.
- Batch monitoring tools like Control-M.
- Understanding of L3 Tech support function.
- Ops/settlement collateral experience (a plus).
A rapidly growing team environment with opportunities for working directly with business users, expanding technical and capital markets knowledge, and developing consultancy/soft skills. Our team operates fully in WFH mode, but working from Poland (mostly) Luxoft office is possible upon request.
Salary Range:£50,000 - £70,000 per annum, depending on experience.
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