Technical Support Engineer
1 week ago
Key Responsibilities:
Diagnose and troubleshoot technical issues related to our products and services.
Provide timely and effective solutions via phone, email, and live chat.
Collaborate with the engineering team to identify and resolve recurring issues.
Maintain detailed records of customer interactions and technical issues.
Provide product training to clients when required.
Participate in the development of support documentation and troubleshooting guides.
Assist with product testing and feedback based on customer reports.
Ensure customer satisfaction by providing exceptional support.
Required Skills and Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum 3 years of experience in a technical support role.
Strong understanding of operating systems, networking, and software troubleshooting.
Excellent problem-solving and analytical skills.
Ability to communicate complex technical issues in a simple, clear manner.
Experience with support ticketing systems (e.g., Zendesk, Jira).
Strong interpersonal skills and a customer-focused attitude.
Preferred Qualifications:
Certification in IT support or networking (e.g., CompTIA A+, Network+).
Experience with cloud platforms and services (AWS, Azure).
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