Mac support engineer

7 hours ago

Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting mac OS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills. Key Responsibilities: • Provide first-level support for mac OS-based systems, including installation, configuration, and troubleshooting. • Assist end-users with issues related to Mac Books, i Macs, mac OS updates, and commonly used applications. • Perform routine maintenance, system checks, and software updates. • Configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on mac OS. • Manage user accounts, profiles, and system preferences. • Deploy, configure, and manage mac OS devices using Jamf Pro (basic tasks such as enrollment, app distribution, and compliance). • Support for other MDM (Mobile Device Management) platforms like Intune or Kandji at a basic level. • Document support issues, resolutions, and processes in a ticketing system (e.g., Jira, Service Now). • Collaborate with other IT teams to escalate and resolve complex issues. • Assist with IT onboarding and offboarding processes (system setup, asset management, etc.). Skills and Qualifications: • 1 year of experience in Mac desktop support or a similar role. • Solid understanding of mac OS, Apple hardware, and the Apple ecosystem. • Familiar with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps. • Experience with remote support tools (e.g., Apple Remote Desktop, Team Viewer, Any Desk). • Exposure to Jamf Pro or other MDM tools for device management. • Excellent verbal and written communication skills. • Basic knowledge of scripting (e.g., Bash, Apple Script) is a plus. • Experience with helpdesk/ticketing systems (Jira, Service Now, etc.). Preferred Certifications (Optional): • Apple Certified Support Professional (ACSP) • Jamf Certified Associate

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