It technical support lead
5 days ago
IT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (mac OS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT support . You will be responsible for ensuring seamless support delivery, driving operational excellence, and fostering strong client relationships across our global workforce. Key Responsibilities Lead and manage a team of 10 Client Service Technicians providing round-the-clock global IT support , ensuring consistent high performance and continuous skill development. Oversee daily operations including incident management, escalations, and workflow optimization . Collaborate with Client Service Engineers and cross-functional IT teams to enhance service quality and improve support processes. Provide expert troubleshooting for employee accounts, access management, endpoint (mac OS/Linux/Windows) issues, hardware, applications, and VPN/network connectivity . Utilize Service Now, Slack, and Google Workspace to manage operations, track incidents, and monitor team performance. Build and maintain performance dashboards , analyze key metrics, and present insights to stakeholders. Prepare and deliver weekly/monthly reports and presentations highlighting team performance, service achievements, and improvement plans. Cultivate strong stakeholder relationships , ensuring client satisfaction and proactive issue resolution. Partner with SMEs and internal IT teams to develop and maintain knowledge base documentation for team processes and end-user support. Required Skills & Expertise Technical Expertise Active Directory & Google Workspace: Account and access management mac OS (mandatory) , Linux & Windows: Endpoint troubleshooting (OS, applications, hardware) Networking & VPN: Connectivity and VPN issue resolution Service Now: Incident tracking and reporting Slack & Google Workspace: Team collaboration and productivity tools Dashboarding & Reporting: Metrics creation, analysis, and presentation Knowledge Management: Documentation of processes and technical guides Leadership & Operational Skills Proven ability to lead and develop a 24/7 global IT support team (10+ members) Strong experience in operational excellence, workflow optimization, and escalation management Excellent stakeholder and client relationship management Proficiency in performance reporting and data-driven decision making Strategic resourcing and team capability development Eligibility Criteria 3–5 years of proven experience managing an IT Support/Client Services team Demonstrated leadership in global, round-the-clock IT operations Strong communication, stakeholder engagement, and problem-solving skills Hands-on mac OS support experience is mandatory
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Technical Support Executive
2 weeks ago
Hyderabad, Telangana, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
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IT Technical support Lead
6 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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Technical Support Executive
2 weeks ago
Hyderabad, India Akshaya IT Business solutions Full timeWhat You'll Do :- Customer Issue Resolution : Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, including phone, chat, and ticketing systems.- Technical Diagnosis : Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and...
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IT Technical support Lead
5 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
5 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
9 hours ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team. In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
3 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
3 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7...
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IT Technical support Lead
5 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
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IT Technical support Lead
4 days ago
Hyderabad, India Movate Full timeIT Technical Lead – Global Client ServicesLocation: HyderabadExperience Required: 5 to 10 years in IT Team Leadership (macOS mandatory)We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT...
